Job Description – Implementation Lead (P4)
Location: Vancouver BC Canada
For more than 20 years, Tradebeyond has been advancing a more efficient, responsible supply chain. Responding to retail sourcing's need for smarter, automated workflows and data transparency, we developed the industry's leading supply chain platform, CBX, which is relied on by many of the largest brands and retailers around the world.

As consumers, businesses, and governments alike have increased their commitment to sustainability, Fortune 500 companies such as The Home Depot, REI, Safeway, Lidl, and Lululemon have turned to Tradebeyond to help optimize product development, manage suppliers, reduce waste, and improve quality and compliance.

Learn more at TradeBeyond.com

The Role
Implementation Lead will partner with Tradebeyond Software retail clients' key business users and IT organizations to design, configure, test and implement value-added business solutions built on the Tradebeyond/CBX platform. You will understand the digital goals of some of retails biggest names, from the high level down to the minutiae. Effectively and creatively translating these business goals into requirements that will be met by your roadmap of strategic consultancy and conversion optimization campaigns. You will deliver results and insight to demonstrate overarching value from customer investment.

Working with our team of consultants, you will ensure customers achieve their agreed optimization goals; including increasing overall revenue, speed to market and cost reduction and providing guidance on their overall product development and supply chain strategy. You will leverage a range of analysis, testing and optimization techniques to help achieve your customer's goals.

In addition, you will drive demand for Tradebeyond Consultancy, identifying opportunities where additional support and guidance from the Tradebeyond Consulting team will be beneficial to client success. Meanwhile, maintaining solid relationships with client senior stakeholders and full awareness of their shifting priorities.

Responsibilities

Drive the key assigned initiative for the customer (1 complex customer or multiple small or standard customers at a time)

Create project timelines,



manage implementation milestones and ensure quality deliverables

Manage the Project P&L; and Liaise with and Partner with Customer Success Team on client escalation, upsell and cros-sell opportunities

Maintain value-oriented, business, and technical goals set forth by the customer

Proactively manage expectations with customer, colleagues, third parties, consulting partners

Manage overall project organization to ensure requirements and project deliverable expectation are clearly communicated

Able to translate customer business requirements into functional specification for handover to Product and Development teams

Configure the CBX application to support the jointly defined future state client business process.

Effectively balance the needs of the customer, as well as the direction and the needs of the company to ensure financial viability of the project

Handle customer escalations as first point of contact for the customer and raise escalations to appropriate exec team members when required

Ability to interface with users at all levels of the organization, including Senior Management (C-Level), to make recommendations so that projects can be delivered on time and on budget.

Provide Customer and TradeBeyond Executive Stakeholders project feedback regularly

Able to estimate cost and timeline for new and existing customer opportunities in the form of resource plan and project timeline

Support sales and pre-sales to lend expertise from the TradeBeyond customer base with regards to customer best practice and implementation best practice

Able to act as a coach and mentor for project team members and direct reports

Ensure accurate and timely administrative reporting (Forecasting, Time Submission)

Requirements

Minimum of a bachelor's degree. Preferably in Engineering, Business, Information System, Information Technology or other related discipline





Minimum 4 years' project management experience working with a software solution. Expertise with multiple delivery methodologies including Waterfall, Agile and Hybrid. Certification such as PRINCE2 or PMP a plus.

Excellent analytical skill and customer/user management skill is required, especially the ability to analyse business workflow and process

Excellent interpersonal and communication skill

Demonstrate skilled problem-solving capabilities to determine solutions and options to resolve problems in a fast-moving environment

Self-motivated character with can-do attitude and proven multi-tasking ability to meet critical deadlines

Proven history of ability to work cross functionality and collaborate with other departments and teams

You will have an advantage if you are / have:

Proven experience of project management tools (e.g. Confluence / JIRA)

Familiarity with some or all of these technologies a plus: SQL, JSON

Familiarity in Agile Development, particularly Scrum or Kanban

Enterprise Retail / Consumer products experience (business or information technology) a plus

Immediately available

Tradebeyond Offers
You will work in a flat and open team environment where your experience and expertise are valued. You will work in partnership with a leadership team who have profound domain knowledge in their functional areas and are keen to work with you to continuously make positive impacts for our customers and employees. Externally, you will be engaging with a client network on a global footprint.

We offers competitive compensation in a dynamic, high growth and global environment. At TradeBeyond, we value the diversity of our employees and partners. We believe that our company thrives when we support and celebrate our differences.

We are an equal opportunity employer and welcome applications from all qualified candidates. All information provided by applicants will be treated in strictest confidence and handled confidentially for recruitment-related purposes within the company and our associated company. Applicants may be considered for other suitable positions within the company over a one-year period, after which their personal data will be destroyed
#J-18808-Ljbffr

📌 Implementation Lead, Vancovuer Canada (British Columbia)
🏢 TradeBeyond
📍 British Columbia