Enhance patient care across Canada with your bilingual skills at Shoppers Drug Mart in Mississauga. As a Bilingual Patient Care Specialist, you will support patients through their treatment journey.

In this full time role, you will act as the primary contact for patients in a support program, ensuring delivery of high-quality service. Key responsibilities include conducting welcome calls, providing information on program offerings, and advocating for patients’ needs. You will collaborate with various healthcare professionals and maintain expert knowledge on reimbursement processes to enhance patient experiences.

Key Responsibilities:
• Serve as main contact for patients enrolled in programs
• Conduct welcome calls and gather patient information




• Inform patients about program offerings and support
• Advocate for medication funding and reimbursement
• Ensure coordination of program services for effective therapy access

Requirements:
• Bilingual in French and English
• 2-3 years’ healthcare or pharmaceutical experience
• Customer service experience in a call center
• Strong MS Office skills with CRM experience
• Excellent communication and analytical skills

Utilize your bilingual skills and healthcare experience to create a positive impact on patient care at Shoppers Drug Mart.
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📌 Bilingual Patient Care Specialist at Shoppers Drug Mart (Ontario)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Ontario