Our client is a highly respected international logistics organization with a strong Canadian presence and a long history of helping businesses move goods with accuracy, care, and confidence.
Global Reach, Local Accountability This is an organization with the scale, systems, and service depth to support complex supply chains across multiple modes of transportation. At the same time, its Canadian operations remain close enough to the customer to make practical decisions, solve problems quickly, and build long-term relationships.
Logistics With Standards The company places a strong emphasis on quality, compliance, safety, and dependable service. Customers rely on them not simply to move freight, but to protect timelines, manage complexity, and keep business moving when transportation challenges arise.
A Place to Lead and Build For the right logistics leader, this is an opportunity to join a stable, established organization where operational discipline, commercial thinking, and people leadership all matter. It is a role for someone who enjoys improving how a department performs, how a team works together, and how customers experience the business.
Compensation $85,000 - $95,000*
Health benefits, including medical, dental, and vision coverage
RRSP/DPSP program with company matching
Paid time off, including vacation and sick days
Ongoing professional development and growth opportunities
Permanent, full-time stability with a respected logistics employer
*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.
The Opportunity Air cargo does not wait.
Flights close. Customers need answers. Documents have to be right. Rates change. Shipments move across time zones, through carriers, vendors, customs processes, internal teams, and customer expectations. When the department is well-led, it shows. When it is not, everyone feels it.
This role is for someone who knows that world and enjoys being in the middle of it.
As Air Freight Manager, you will lead a busy air freight operation with responsibility for both imports and exports. You will be the person helping the team stay organized, the work stay accurate, the customers stay informed, and the business keep moving in the right direction.
It is a hands-on leadership role for someone who has been around freight forwarding long enough to know that good air cargo management is part process, part people, part urgency, part judgment, and part relationship-building.
Position Description In this role,



you will oversee the air cargo department and take responsibility for how the work gets done from start to finish. That includes bookings, pickups, shipment files, documentation, customer updates, vendor coordination, invoicing, issue resolution, and the follow-up that keeps customers confident.
You will also look at how the department operates and where it can improve. That may mean tightening up SOPs, adjusting workflows, improving communication between team members, reviewing vendor performance, negotiating rates, or making sure the right people are covering the right work at the right time.
This is not a role that sits only behind a desk. You will work closely with your team, customers, airlines, cartage providers, vendors, suppliers, internal departments, and sales colleagues. You will also support client meetings, help identify additional business opportunities, and contribute to revenue targets and budget planning.
Key responsibilities include:
Leading the air import and export team day-to-day
Making sure shipments are booked, picked up, documented, tracked, billed, and handled properly
Keeping customer service standards high, especially when timelines are tight or issues come up
Creating, updating, and improving SOPs for air freight activity
Reviewing processes and finding practical ways to make the department more accurate, efficient, and consistent
Working with airlines, cartage providers, contractors, vendors, and suppliers to maintain pricing and service expectations
Reviewing rates, service levels, and vendor performance on an ongoing basis
Hiring, training, coaching, and guiding team members
Giving feedback, managing performance, and helping employees grow into stronger contributors
Delegating work and making sure the team has proper coverage across key tasks
Staying on top of reports, time records, administrative follow-up, and internal deadlines
Joining customer meetings and sales visits when your operational knowledge can help move the conversation forward
Looking for ways to grow business through additional services, trade lanes, or modes
Supporting monthly and annual revenue goals
Representing the company at trade shows, seminars, or networking events when needed
Keeping communication professional, clear, and proactive with everyone involved
Experience This role calls for someone who has real freight forwarding experience, not just a passing familiarity with air cargo.
The right person will likely bring:
At least 5 years of freight forwarding experience, with direct experience in air cargo
At least 3 years in a leadership, supervisory, or management role




Robust working knowledge of air import and/or air export operations
Comfort dealing with shipment details, customer questions, vendor follow-up, documentation, and deadlines
Experience working with airlines, cartage companies, vendors, suppliers, and customers
Understanding of Canadian air cargo requirements, including CBSA-related import and export processes
Experience improving processes, writing or refining SOPs, and helping a department run more smoothly
Confidence participating in rate discussions, vendor reviews, and service conversations
Ability to support customer meetings and work with sales colleagues on business growth opportunities
A calm, organized approach when several things need attention at once
Qualifications The successful candidate should bring the knowledge, communication skills, and leadership style needed to earn trust from both the team and the customer.
Qualifications should include:
College diploma, university degree, or equivalent experience in freight forwarding, logistics, business, commerce, supply chain, or a related area
International business education or certification would be helpful
IATA/ICAO Dangerous Goods certification would be an asset
Authorized Cargo Representative certification would be an asset
CargoWise certification or strong CargoWise experience would be an asset
Strong written and verbal communication skills
Good leadership instincts, including the ability to coach, organize, motivate, and follow up
Strong customer service skills and attention to detail
Good math, reporting, and analytical skills
Proficiency with Microsoft Office, including Excel and PowerPoint
Experience with Power BI or similar tools would be helpful
Ability to learn new systems and business software
General understanding of people management and HR-related basics
Willingness to handle occasional overtime when air cargo demands it
Ability to travel locally for customer visits, airport-related matters, vendor meetings, or other business needs
Education College diploma, university degree, or equivalent experience in freight forwarding, logistics, business, commerce, supply chain, or a related area
International business education or certification would be helpful
Additional Information Job ID: 10603
Job Type: Permanent, Full-Time | Hybrid
Job Categories: Logistics/Distribution/Warehousing
Manages Others: Yes
Required Travel: No
Relocation Assistance: No
Existing Vacancy This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.
Use of Artificial Intelligence We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision-making as to candidate suitability.

#J-18808-Ljbffr

📌 Air Freight Manager (Ontario)
🏢 Stoakley-Stewart Consultants
📍 Ontario