Title: IBMS (Operative Client) SME Techno-Functional Analyst Location: Toronto, ON - Hybrid (2-3 Days WFO) Duration: 6-12 months Pay Range: C$53 INC Client - Telecom Domain Role Descriptions: Provide L1/L2/L3 support for IBMS (Operative Client) in a helpdesk environment.

Troubleshoot issues in scheduling| ad sales| traffic| and billing modules Handle incidents| service requests| and user queries via ticketing tools.

Perform SQL-based database troubleshooting| data validation| and fixes.

Investigate and resolve data inconsistencies and system integration issues.

Conduct root cause analysis (RCA) and ensure SLA adherence.

Support user access| configurations| and minor enhancements.





Work closely with sales| traffic| finance| and technical teams.

Essential Skills: Solid experience in Operative IBMS Client system.

Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environment.

Familiarity with Service

Now/JIRA or similar tools.

Strong analytical| problem-solving| and communication skills.

Understanding of infrastructure / EUC environment (VDI| VPN| etc.)Knowledge of integrations and reporting tools.

📌 IBMS (Operative Client) SME Techno-Functional Analyst (Toronto)
🏢 Artech
📍 Toronto