Join DistillerSR as the VP of Delivery Solutions and oversee the SaaS platform services. This hybrid/remote role focuses on strategic leadership and P&L; management in life sciences. You will lead a range of service offerings, enhancing onboarding, training, and customer support for a growing client base.
With over 10 years of experience, the successful candidate will cultivate a high-performance culture, aligning operational strategies with company goals. You'll work closely with various teams to maximize customer satisfaction and operational efficiency while driving service expansion in existing accounts. Key Responsibilities:
- Manage P&L; and delivery services strategically
- Develop teams focused on client success and training
- Collaborate with Sales and Engineering for cohesive strategy
- Analyze and report on service delivery KPIs
- Identify opportunities for deeper service integration Requirements:
- 10+ years in services leadership/management
- Experience in life sciences service environments
- Proven track record in scaling delivery organizations
- Exceptional relationship-building skills
- Familiarity with global service operations Leverage your expertise to lead service delivery that empowers clients and enhances life sciences innovations.