Position Description: CGI Payroll Services Center (PSC) offers all-in-one cloud solutions that simplify payroll and human capital management.

We are proud of our strong client relationships, reflected in our very high satisfaction rate.

Every day, our associates help hundreds of clients process their employees payroll across various industries.

In this role, you will contribute to the success of local businesses as part of a dynamic team of over professionals serving 70, clients! We are looking for a reliable and motivated individual.

Are you ready to play a key role? Heres what we offer you: Weekday, daytime work schedule for better work-life balance Work environment recognized as one of the best in Canada (Best Workplaces certification) Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies Career development supported by a professional growth plan Access to share purchase plans and profit-sharing from day one Perks tailored to your needs: flexible insurance plan, telemedicine, and more Your future duties and responsibilities: -Provide support and act as a resource person for advisors regarding applications and procedures, and promote best practices -Plan and organize your work to meet expectations and deadlines -Identify situations requiring urgent attention and escalate issues and requests to appropriate resources when necessary -Support advisors on technical aspects during call monitoring sessions -Contribute to knowledge sharing within the team -Work closely with other teams -Identify and document issues encountered, questions raised,



and proposed solutions -Update documentation and procedures essential for associates -Create tools to facilitate payroll knowledge mastery (e.g., quizzes, learning capsules, etc.) -Monitor associates technical progress -Provide weekly progress updates Required qualifications to be successful in this role: -College diploma in administration, accounting, or a related field, or any equivalent combination of education and relevant experience -Minimum of 3 years of payroll-related experience -Advanced knowledge of payroll concepts, including earnings and deductions setup, matrices, and procedures -Knowledge of a payroll application (Nethris Internet Suite) -Knowledge of the Opra application -Coaching skills -Strong customer service and organizational skills -Excellent problem-solving and work organization abilities -Ability to work under pressure and meet deadlines -Excellent verbal and written communication skills in French and English -Proficiency in Microsoft Office Suite (Word, Excel, Power

Point) and Internet navigation -Knowledge of various client-used products, solutions, and contributions such as: group insurance, CCQ, report generator, general ledger interface, etc. ASSETS: Training in Understanding Payroll Principles and Mastering Payroll Legislation from Ahuntsic College, or PCP certification from the Canadian Payroll Association (CPA) CGI provides a reasonable estimate of the salary range for this position.

This range is determined based on various factors, including skill level, geographic market, experience and education, as well as licenses and certifications.

Compensation decisions depend on the specific facts and circumstances of each case. A reasonable estimate of the current range is $45, to $75,.

Skills: French Analytical Thinking Canadian Payr.

Legisl. (Quebec) Communication Customer Service & Support Problem Solving

📌 Customer Service Advisor / Coach (Montreal)
🏢 CGI
📍 Montreal