ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believe technology can change lives for the better.

It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us.

And were looking for talent who feel the same: people who want to leave the planet better than they found it, those who dont shy away from humanitys challenges but are determined to help solve them. AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI.

Whether youre designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger technology that moves the world forward. THE ROLE: The Customer Engineering Program Manager is an integral support resource for the CGVDI & Radeon AI Customer Engineering team.

The Program Manager is primarily responsible for the overall management and execution of the assigned enterprise customer programs which include planning, driving, and reporting on customer program milestones. THE PERSON: Manage, lead and own customer program requirements and execution from concept to mass production.

Manage customer programs and schedules, customer issues (business related, hardware related, software related, etc.) throughout the life of the program.

Provide an effective communication interface with the customer and ensure customer message is aligned with AMD business and product strategy.

Report weekly customer program status to executives and internal AMD stakeholders.

Manage internal efforts to ensure that overall customer satisfaction ismaintainedandimprovedas necessary.

Support the account team, business managers,salesand field application engineers to win new business. KEY RESPONSIBILITIES: Manage, lead, and fully own the customer program.

Ensure that customer requirements areidentifiedearly enough to allow alignment with internal development programs.

Lead an effective customer program team with internal groups within Sales, Business Manager, Product Manager, Applications Engineer, Field Applications Engineer, Board Program Manager, Software Program Manager as required.

Work with the customer toidentifyand define requirements, documents, and communicate with the internal teams.

Ensure that the program team fully understands the customer''s needs and priorities to allow effective planning and prioritization with theappropriate AMDcore team.

Work with functional teams to clarify the scope of requirements from the customer CRDs (customer requirement documents) and ensure customer needs are included in AMD NPI product plans and are delivered according to customers expectations (schedule, functionality, etc.).

Document AMD negotiated deliverables for customer specified projects, including H/W and S/W scope, program schedules, quality programs, project plans, etc.

Work with AMD leadership to ensure that technical resources are assigned to all technical issues.

Provide cross-functional partnerships among technical groups, so that schedules and customer expectations are met.

Communicate and negotiate with the customerregardingsupport expectations and schedules for key deliverables.

Define, track, and ensure timeliness of major program deliverables.

Maintain an overall program schedule to highlight the major and critical milestones and risks of customerprogram.

Monitor and report progress to executive team on product development efforts frominceptionto production.

Ensure major account deliverables are rolled into respective product programs and present customer issues, and underlying risks at program review meetings.

Participate in the coordination of AMD product changes (ECNs, BOM, Security updates) with the customer, product program management, engineering, and any other related groups until the change is fully implemented.

Manage customer program meetings and customer conference calls.

Document and distribute meeting action items and action items from these meetings/calls.

Work with peer support teams to ensure that minutes/action items are properly documented and distributed.

Provide input to product management to ensure smooth implementation of product lifecycle, end-of-life, input to product features, and roadmap.

Drive andfacilitatecorrective actions and lessons learned to improve product and internal AMD processes.





Partner with other AMD groups to enhance andmaintaincustomer relationships andparticipateas an integral member of the account team in the pre-salesactivities.

Participate inadditionalprogram management activities as agreed with extended support teams such as RFI/RFQ coordination, customer survey, and customer evaluation. PREFERRED EXPERIENCE : Advanced experience in a similar technical program management role or similar customer support role.

Familiar with

Enterprise

Operating systems, device drivers,ROCm,firmware, and BIOS.

Familiar withvirtualization software (Citrix, VMWare,etc) and

Compute(e.g.

OpenCL) Experience withGPUsand Serverarchitecture withcompetenciesonbothhardware and software Familiar with AI and Machine Learning workloads Mustpossessexcellent problem solving and analytical skills.

Strong written,verbal communication skills, and negotiatingskills.

Good knowledge of program management methodologies Ability to work well with internal and external engineering experts (and non-experts) to develop practical solutions tochallenging problems.

Must be verydetail-oriented, organized, and capable of multi-tasking in afast-movingenvironment.

Motivated to provide highly responsive support as needed.

Must be a self-starter who is able to work independently with littlesupervision. ACADEMIC CREDENTIALS: Bachelors or Masters degree in Computer/Electrical Engineering Formal project management education,PMP / Scrum Master #LI-CB1 Perks offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.

We encourage applications from all qualified candidates and will accommodate applicants needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMDs Responsible AI Policy is available here.

This posting is for an existing vacancy. THE ROLE: The Customer Engineering Program Manager is an integral support resource for the CGVDI & Radeon AI Customer Engineering team.

The Program Manager is primarily responsible for the overall management and execution of the assigned enterprise customer programs which include planning, driving, and reporting on customer program milestones. THE PERSON: Manage, lead and own customer program requirements and execution from concept to mass production.

Manage customer programs and schedules, customer issues (business related, hardware related, software related, etc.) throughout the life of the program.

Provide an effective communication interface with the customer and ensure customer message is aligned with AMD business and product strategy.

Report weekly customer program status to executives and internal AMD stakeholders.

Manage internal efforts to ensure that overall customer satisfaction ismaintainedandimprovedas necessary.

Support the account team, business managers,salesand field application engineers to win new business. KEY RESPONSIBILITIES: Manage, lead, and fully own the customer program.

Ensure that customer requirements areidentifiedearly enough to allow alignment with internal development programs.

Lead an effective customer program team with internal groups within Sales, Business Manager, Product Manager, Applications Engineer, Field Applications Engineer, Board Program Manager, Software Program Manager as required.

Work with the customer toidentifyand define requirements, documents, and communicate with the internal teams.





Ensure that the program team fully understands the customer''s needs and priorities to allow effective planning and prioritization with theappropriate AMDcore team.

Work with functional teams to clarify the scope of requirements from the customer CRDs (customer requirement documents) and ensure customer needs are included in AMD NPI product plans and are delivered according to customers expectations (schedule, functionality, etc.).

Document AMD negotiated deliverables for customer specified projects, including H/W and S/W scope, program schedules, quality programs, project plans, etc.

Work with AMD leadership to ensure that technical resources are assigned to all technical issues.

Provide cross-functional partnerships among technical groups, so that schedules and customer expectations are met.

Communicate and negotiate with the customerregardingsupport expectations and schedules for key deliverables.

Define, track, and ensure timeliness of major program deliverables.

Maintain an overall program schedule to highlight the major and critical milestones and risks of customerprogram.

Monitor and report progress to executive team on product development efforts frominceptionto production.

Ensure major account deliverables are rolled into respective product programs and present customer issues, and underlying risks at program review meetings.

Participate in the coordination of AMD product changes (ECNs, BOM, Security updates) with the customer, product program management, engineering, and any other related groups until the change is fully implemented.

Manage customer program meetings and customer conference calls.

Document and distribute meeting action items and action items from these meetings/calls.

Work with peer support teams to ensure that minutes/action items are properly documented and distributed.

Provide input to product management to ensure smooth implementation of product lifecycle, end-of-life, input to product features, and roadmap.

Drive andfacilitatecorrective actions and lessons learned to improve product and internal AMD processes.

Partner with other AMD groups to enhance andmaintaincustomer relationships andparticipateas an integral member of the account team in the pre-salesactivities.

Participate inadditionalprogram management activities as agreed with extended support teams such as RFI/RFQ coordination, customer survey, and customer evaluation. PREFERRED EXPERIENCE : Advanced experience in a similar technical program management role or similar customer support role.

Familiar with

Enterprise

Operating systems, device drivers,ROCm,firmware, and BIOS.

Familiar withvirtualization software (Citrix, VMWare,etc) and

Compute(e.g.

OpenCL) Experience withGPUsand Serverarchitecture withcompetenciesonbothhardware and software Familiar with AI and Machine Learning workloads Mustpossessexcellent problem solving and analytical skills.

Strong written,verbal communication skills, and negotiatingskills.

Good knowledge of program management methodologies Ability to work well with internal and external engineering experts (and non-experts) to develop practical solutions tochallenging problems.

Must be verydetail-oriented, organized, and capable of multi-tasking in afast-movingenvironment.

Motivated to provide highly responsive support as needed.

Must be a self-starter who is able to work independently with littlesupervision. ACADEMIC CREDENTIALS: Bachelors or Masters degree in Computer/Electrical Engineering Formal project management education,PMP / Scrum Master #LI-CB1 Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.

We encourage applications from all qualified candidates and will accommodate applicants needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMDs Responsible AI Policy is available here.

This posting is for an existing vacancy.

📌 Program Manager 2 (Markham)
🏢 Advanced Micro Devices
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