Strategic Account Director Steele Grp,Dealer Solutions Account Management Location: Halifax/Atlantic Region Canada Department: Dealer Solutions - Account Management Reports to: Director, Canada, Dealer Solutions - Account Management Partners with: Performance Managers / Product SMEs, Professional Services, Customer Success, Support Employment Type: Full-Time Role Overview The Strategic Account Director, Solera Dealer Solutions is the senior relationship and growth owner for a defined portfolio of highvalue, strategic automotive dealer groups .

This role is accountable for retention, renewal execution, and expansion of existing business , with a strong emphasis on upsell growth, multisolution adoption, and longterm partner alignment .

This position has no responsibility for current logo acquisition .

The Strategic Account Director serves as a trusted advisor to dealer executive leadership, aligning Soleras DMS, CRM, Service, and Marketing solutions to dealershiplevel business objectives.

Working closely with Solution Performance Managers (SPMs), Product SMEs, and Professional Services , the role ensures customers realize measurable ROI, increased operational efficiency, and expanded value from their Solera investment over time.

Key Responsibilities Strategic Relationship & Account Ownership Own executivelevel relationships across assigned strategic accounts , including Corporate Management, Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders.

Position Solera as a longterm strategic partner by aligning solutions to Group growth, profitability, and operational priorities.

Lead structured, valuebased executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunities.

Retention, Renewal & Revenue Expansion Own renewal strategy, negotiation, and execution for assigned strategic accounts, ensuring high retention and contract continuity.

Proactively identify renewal risk, develop mitigation strategies, and mobilize crossfunctional resources to protect revenue.

Drive upsell and expansion revenue by identifying whitespace opportunities, multisolution adoption paths, and incremental module growth.

Articulate clear ROI and value stories that justify continued investment and expanded solution adoption.





Strategic Account Planning Develop and maintain annual and quarterly strategic account plans that include: Enterprise business goals across fixed ops, variable ops, and marketing Current solution footprint and adoption maturity Expansion targets and revenue growth opportunities Risk indicators, renewal timelines, and mitigation strategies Use account plans as a living document to guide engagement strategy and prioritize revenuegenerating initiatives.

Portfolio Expansion Focus Drive growth across Soleras solution portfolio, including: DMS: Service, parts, accounting, and inventory workflows CRM: Lead management, showroom effectiveness, and BDC optimization Service: Service Suite checkin, scheduling, inspections, and technician productivity Marketing: Campaign execution, retention, reputation management, and equity mining through Sales Journey Inventory+: Partner with Product SMEs to position additional capabilities based on dealership performance gaps and growth objectives.

Product Adoption & Performance Enablement Collaborate with Solution Performance Managers and Product SMEs to ensure deep adoption across strategic accounts.

Align performance engagements to dealership outcomes such as: Increased service lane throughput Improved lead response time and conversion rates Reduced noshows through scheduling optimization Higher marketing ROI and customer retention Translate usage and performance insights into actionable upsell and optimization recommendations.

Customer Health & Risk Management Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs.

Identify early indicators of churn or dissatisfaction and lead corrective action plans.

Manage complex escalations by coordinating crossfunctional resolution efforts.

Cross

Functional Leadership Act as the quarterback across Customer Success, Professional Services, Product, Support, and Marketing teams.

Provide strategic field insight on competitive threats,



dealer needs, adoption barriers, and product enhancement opportunities.

Partner with Marketing on targeted communications, executive events, and strategic account initiatives.

Qualifications Required 36+ years of experience in automotive SaaS, dealership technology, or automotive retail operations.

Demonstrated success managing strategic or enterpriselevel accounts with retention and expansion responsibility.

Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing.

Proven ability to drive upsell revenue and multisolution adoption within an existing customer base.

Strong executive communication, negotiation, and presentation skills.

Datadriven approach to identifying growth opportunities and customer risk.

Preferred Experience with automotive DMS, CRM, Fix

Ops platforms.

Prior dealership leadership experience (Sales Management, Finance, BDC, Service lane).

Familiarity with OEM standards, compliance requirements, and certification programs.

Experience using structured account planning frameworks and customer health models.

Success Metrics Strategic account renewal and retention rate Net Dollar Retention (NDR) and upsell / expansion revenue growth Multisolution adoption and utilization across portfolio Customer satisfaction improvements and reduced escalations Quality, accuracy, and execution of strategic account plans Effectiveness of crossfunctional collaboration Core Competencies Strategic Customer Leadership Trusted advisor at the executive level Revenue Growth Mindset Retention and expansion focused Business Acumen Deep understanding of dealer performance drivers Account Strategy & Planning Disciplined, outcomeoriented Influence & Communication Confident, credible, and consultative Cross

Functional Collaboration Leads without authority Travel 6075%, based on Customer engagement needs Compensation Competitive base salary with variable compensation aligned to renewal performance, upsell revenue, and adoption outcomes Comprehensive benefits and professional development opportunities EQUAL OPPORTUNITY EMPLOYER The Solera group is an equal opportunity employer and complies with all applicable federal, provincial, and local fair employment practices laws.

📌 Strategic Account Executive (Strategic Account Director) (North York)
🏢 Solera
📍 North York