Case Manager and Support Specialist (Temporary: February - May 2026) Status: Temporary Assignment (February 2026 – May 2026) Hours: Monday – Friday, 35 hours/week Home Campus: Fennell (hybrid work arrangements available) Rate of Pay: Payband 9 ($77,550 - $96,939 per year) Vacancy Status: 1 vacancy available Posting Date: January 30th, 2026 Closing Date: February 5th, 2026 at 7:00 pm EST We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community. Job summary Reporting to the Manager, Student Rights and Responsibilities Office (SRRO), the Case Manager and Support Specialist is a key member of the team and supports student success through proactive and responsive approaches to non‑academic student concerns. This position will also be the first point of contact for disclosures and support for cases involving sexual and gender‑based violence. The incumbent is responsible for receiving concerns/complaints, facilitating accompanying support or referrals, administering and upholding the Student Behaviour Policy, the Sexual Assault and Sexualized Violence Policy, the Student Human Rights Policy, and all issues related to non‑academic student misconduct. Working closely with College partners, this position is a member of the CARE (Campus Assessment, Response and Education) Team, which proactively identifies, assesses, and coordinates the College’s response to complex or concerning student behaviour and/or situations. This position plays an important role in offering trauma‑informed and equity‑centred case management supports to students and finds opportunities to employ alternative early intervention and conflict resolution processes. This position will work from the Fennell campus with some travel between campuses required. What you’ll be doing Case Management and Student Support Duties Under the supervision of the Manager SRRO, support the triaging and early intervention of student concerns brought to the SRRO. Provide a range of trauma‑informed services for students experiencing sexual and gender‑based violence, including supportive listening, arranging accommodations and consulting with staff and faculty. Provide Case Management support for the CARE Team. Offer complainant and/or respondent support for students engaged in SRRO complaint‑related processes. Conduct sensitive interviews with students, staff, faculty or stakeholders who may have concerns related to the Student Behaviour, Sexual Assault and Sexualized Violence,



and/or Student Human Rights Policies integrating equitable, inclusive, and harm‑reductive frameworks. Maintain collaborative working relationships with all staff and faculty and relate to students, staff, and faculty in ways that build confidence and trust. Serve as a point of contact for consultation and clarification of student related College policies and procedures and having knowledge of relevant civil procedures and legislation that impacts the learning environment (e.G. Human Rights, AODA, Bill 132). Consult with faculty/staff/campus partners about individual student situations. Educate students about appropriate behavioural expectations, college policies and procedures and appropriate means of conflict resolution. Assist the Manager SRRO and Risk/Threat Assessment Team members with emergency response as needed. Identify trends of SRRO‑related matters. Participate in SRRO special events and outreach activities. Administrative Duties Maintain confidential files related to student issues in keeping with the highest standards of legal and professional record keeping. Maintain written files and document all involvement in a file. Utilize Advocate database to manage cases and track data. Assisting the Manager, SRRO with data collection, reports, operations development, manuals, and presentations as required. Collaborate as required with Security and Emergency Management, Academic areas, Residence, Health and Wellness, Accessible Learning Services, and other stakeholders to provide follow‑up support for students. Other duties as assigned. What you’ll bring to the role Minimum 4‑year degree in Social Work, Counselling, Psychology, Student Development or a related area. Additional training and education, including a Master’s degree or clinical counselling is an asset. Minimum 3 years of skilled experience in student support and case management. Previous experience working with students who have experienced sexual and gender‑based violence. Previous experience working with students in a post‑secondary context. Training in Violence Risk/Threat Assessment, or trauma‑informed support would be considered a strong asset. Previous experience in case management with sound knowledge of case management principles including an understanding of student development theory. Demonstrated strong team building, networking,



conflict resolution and inter‑personal skills. Non‑violent crisis intervention skills. Knowledge of due process, rights and responsibilities applicable to student judicial work and trends related to student conduct procedures. Initiative and excellent judgment. Excellent skills in both verbal and written communication. Proven commitment to fairness, personal and professional accountability, restorative justice principles, student development, and positive educational outcomes for students. Demonstrated successful experience with contentious relationship dynamics; conflict resolution andnegotiation skills; analytical and problem‑solving skills to ensure problems, complaints and inquiries are handled tactfully, effectively and promptly. Knowledge of current issues and best practices regarding safety and security, youth and community culture, College administration, and student service delivery, as well as knowledge about legal and human rights legislation, mental health/distress/crisis assistance, team dynamics and workplace violence and pertinent legislation (i.E., Occupational Health and Safety Act of Ontario, Mental Health Act of Ontario, AODA). Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility. The ability to communicate and work effectively with diverse students, employees, and communities. What we offer Progressive vacation plan starting with 22 vacation days per year plus holiday closure. Opportunity to gain experience and build relationships at a Hamilton/Niagara Top Employer. Access to professional development opportunities. Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College. Discounted rate for full‑service athletic facility and instructor‑led classes. Opportunities to engage in wellness events and activities. To find out more about working at Mohawk College, including our Employee Value Proposition, please visit We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas. The College is committed to fostering inclusive and barrier‑free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources. To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: #J-18808-Ljbffr

📌 Case Manager And Support Specialist - C$77,550 - C$96,939 A Year (Hamilton)
🏢 Mohawk College
📍 Hamilton