04 Aug
|
Intercast Staffing
|
Toronto
04 Aug
Intercast Staffing
Toronto
Description The Service
Now Business Analyst translates business needs into transparent Service
Now requirements, supports ITSM process improvements, and partners with stakeholders to deliver highquality platform enhancements.
The role focuses on gathering and documenting requirements, supporting Agile delivery, and leading testing activities within a complex enterprise environment grounded in ITIL practices.
Key Responsibilities Capture and document requirements as user stories with clear acceptance criteria, workflows, and supporting materials.
Collaborate with business, IT, and architecture teams to align requirements and support solution design and story grooming.
Lead and support testing activities including unit testing, UAT coordination, and validation of Service
Now releases.
Support platform improvements through data analysis, training, and creation of knowledge and process documentation.
📌 ServiceNow Business Analyst (Toronto)
🏢 Intercast Staffing
📍 Toronto