As a
**Digital Portfolio &**
**Operations**
**Lead** , you will drive the end-to-end Annual Planning process (i.e., Book of Work & SFP) and associated reporting to leadership, define how we manage our Digital Experience portfolio, and act as the key link between the digital experience team and our technology partners.

This role will also be responsible for tracking, in collaboration with our finance partner and WAM Marketing strategy leads, the overall Global Digital Experience (GDE) team financials, including BAU workforce and program budget as well as project-based resources.

The role demands disciplined execution, strong financial accountability, and the ability to influence senior stakeholders.
**Position Responsibilities:**
**Digital Experience Portfolio Management**
**Planning & Prioritization**
Coordinate the intake ofcross-functional

Digital Experience initiatives,driving stakeholder engagement andguidingbusiness case best practices to ensure submissions are accurate, fulsome, and strategically grounded.

Help shapethe scope ofBU-specific Digital Experience submissionsand feed it into BU-specific prioritization processes.

Validate and align Shared Digital Experience submissions with keystakeholders,andfacilitateprioritization.
**Funding & Approval**
Oversee the funding approval process—reviewing materials submitted in GIA(Manulife's system for Business Case processing)for quality and completeness and coordinatingwithstakeholders to secure timely approvals.
**Delivery Monitoring & Reporting**
Review monthly health and status reports for all portfolio initiatives, trackingspendagainst plan and understanding the drivers behind variances.

Identify and surface areas requiring leadership decisions, escalations, or strategic trade-offs—bringing options rather than just problems.

Serve as the enterprise-wide connector for Digital Experience, ensuring consistency, transparency, and alignment on strategy execution across all stakeholder groups.

Proactively identify, mitigate, and escalate systemic risks, issues, and dependencies.

Champion change management by partnering with key stakeholders to ensure proactive engagement and effective support.

Ensureadherence to enterprise reporting standards andsystems,andensuretotal traceability and audit readiness for all program data.

Integrate the Manulife Outcome Delivery Framework (ODF) and Delegation of Authority (DOA) requirements and thresholds into program ways of working.
**GDE Team Financials**
**Lead financial operations and portfolio governance** across the GDE organization, overseeing budget planning and tracking for

Business-as-Usualworkforce and programexpenses,as well as Project initiatives under the corporate funding models(i.e.,SFPand Book of Work)while supporting annual planning cycles (current yearexecutionandnext yearforecasting).
**Drive rigorous financial tracking and reconciliation processes** , facilitating bi-weekly reviewswith our finance partnerand cross-functional alignmentwith our GDE LTto ensure accuracy, transparency, and effective resource allocation and transitions.
**Enhance financial visibility and decision-making** by developing and maintaining centralized reporting (e.g., workforce, open roles, program budgets), enabling leadership with timely, actionable insights.
**Provide strategic financial analysis and operational support** , including cost centre assessments, executive reporting, and expense validation, ensuring alignment, issue resolution, and forward-looking workforce planning.
**Strategic Partnership with Technology and Digital Experience**
**across Segments**
Build and sustain the bridges between Digital

Experienceand Technologywithin GWAM,



across Segments (e.g.GWAM and Canada Segmenton Unified Programme), and Global teams
Collaborate closely with Product Owners and Technology partners to ensure portfolio performance is clearly understood and that initiatives are meeting delivery outcomes, KPIs, and financial targets.

Proactively identify gaps in the handoff between Digital

Experienceand Technology, and actively work to close them—enabling smoother, faster delivery.

Flag issues requiring executive decision-making with clarity, context, and recommended paths forward.

Bring a connector's mindset to every interaction: your role is not only to manage programs but to build the relationships and shared understanding that make ambitious digital transformation possible.
**Required Qualifications**
**:**
**Experience:**
6-10+ years of experience inportfolio management, strategic planning,business operations, digital transformations, finance or PMO leadership roles, with direct accountability for portfolio governance, funding approvals, prioritization and financial oversight.
**Portfolio & Governance Expertise:** Proven experience managing complex portfolios of initiatives, including business case development, investment prioritization, funding governance, executive approvals, and portfolio health reporting.
**Financial Acumen:** Demonstrated experience managing budgets, forecasts, workforce planning, and financial tracking within large organizations.

Ability to translate financial data into actionable insights, identify risks, and provide recommendations that support investment and resource allocation decisions.
**Executive Communication & Reporting:** Exceptional written and verbal communication skills with experience developing executive-level presentations, portfolio reporting,and governance materials for senior leaders.
**Stakeholder Management & Influence:** Proven ability to build trusted relationships and influence stakeholders across business, technology, finance, product, and leadership teams.

Skilled at driving alignment, facilitating prioritization discussions, and navigating complex organizational environments.
**Execution & Continuous Improvement:** Highly organized and detail-oriented with the ability to establish and improve operational processes, governance practices, reporting frameworks, and controls while managing multiple priorities in a fast-paced setting.
**Education:**
Bachelor's degree required.
**Additional s**
**kills:**
Strong analytical, problem-solving, and decision-making abilities; able to simplify complexity into clear, actionable recommendations.

Advanced Excel and

Power

Point skills are essential.
**Preferred Qualifications:**
Experience supporting digital strategy and/or digital transformation in a product-led organization.

Familiarity with agile ways of working and tools (e.g., Jira, Rally, Confluence).

Comfort contributing to digital product work across discovery-to-delivery (roadmaps, backlogs, journeys, adoption metrics).

Experience in financial services.
**_When you join our team:_**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.




**マニュライフとジョン・ハンコックについて**
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、
https://www.manulife.co.jp/ lをご覧ください。
**マニュライフは機会均等を是とする雇用主です**
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 [email protected] までご連絡をお願いします。
**Referenced Salary Location**
Toronto, Ontario
**Working Arrangement**
ハイブリッド勤務
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.

If you are applying for this role outside of the primary location, please contact
[email protected]
for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.

We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.

Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

If you are applying for this role in the U.S., please contact
[email protected]
for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Digital Portfolio & Operations Lead (Waterloo)
🏢 Manulife
📍 Waterloo