Job Details

Job Location: Mustang Survival, Burnaby, BC V5J 5L1.

About Us

The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands including Wing Inflatables, Mustang Survival, Henshaw Inflatables, Patten Company, and FabTek Industries. The company designs and manufactures mission‑critical inflatable, flotation, and survival solutions that professionals trust to perform when it matters most. Across defense, marine safety, law enforcement, and industrial sectors, we create products that exceed the highest standards of safety, durability, and performance.

What We Offer

Salary range: $45,000 to $53,000 annually. Benefits include extended health and dental coverage, Group RSP with employer matching, a generous bank of wellness days, and industry perks.

What We Are Looking For

As a Customer Experience Representative I, you will be the first point of contact for customers in recreational, public safety, military, and industrial markets. You will help customers get the most out of our products through effective, professional, and knowledgeable support while developing your skills in a purpose‑driven environment.

Responsibilities

- Become a go‑to expert on Mustang Survival products and technologies.
- Deliver timely, professional support via phone and email using Zendesk, NetSuite, and Microsoft 365.
- Manage inquiries related to orders, product information,



payments, and logistics.
- Provide explicit, helpful responses to technical questions.
- Prioritize and resolve tickets with empathy, accuracy, and a can‑do attitude.
- Ensure every interaction reflects our commitment to customer satisfaction.
- Process orders, repairs, and service inquiries using Zendesk, NetSuite, and related tools.
- Proactively send order confirmations and delivery updates.
- Communicate inventory status and resolve order issues in collaboration with internal teams.
- Support the Finance team with account balances and payment inquiries.
- Ensure smooth order flow by coordinating with Sales, Operations, and other departments.
- Prepare quotes and assist with new account set‑up.
- Identify upselling and add‑on opportunities during customer interactions.
- Support the Sales team with order book management and communication.

Qualifications

- 2+ years in a customer‑facing role (retail, wholesale, hospitality, call center, etc.).
- Strong written and verbal communication skills in English.
- Experience using phones, email, and ticketing systems (Zendesk experience is an asset).
- Familiarity with CRM or ERP systems like NetSuite.
- A team player with a positive attitude and a passion for helping people.
- Bonus: Experience in the marine or outdoor industry, or a love for the outdoors.

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📌 Customer Experience I (Burnaby)
🏢 Wing Group
📍 Burnaby