Overview of the Role KX is hiring a KDB+ Product Support Engineer for our team. You will provide advanced technical support for mission‑critical, low‑latency systems used by Tier‑1 financial institutions.

Skills

Hands‑on kdb+/q experience

Linux/Unix system administration skills

SQL/database proficiency

Solid analytical and problem‑solving capabilities

Excellent communication skills

Essential Experience

Experience supporting enterprise or mission‑critical systems

Experience troubleshooting performance, memory, or networking issues

Experience working with real‑time or time‑series data systems

Preferred Qualifications

Experience in financial services, market data, or trading systems

Knowledge of real‑time data pipelines or messaging (Kafka, Solace)

Scripting experience (Python, Shell)

Familiarity with ITIL support processes

Understanding of TCP/IP and networking fundamentals

Location & Workplace This position takes on a Hybrid working model based in our Toronto office.

Why Choose KX

Data Driven:



We lead with instinct and follow fact.

Naturally Curious: We lean in, listen, and learn fast.

All In: We take ownership, take on challenges, and give it our all.

Key Responsibilities

Minimum 2+ years of experience in product/technical support or kdb+/q engineering roles

Provide advanced technical support for KX products, ensuring stability and high performance

Troubleshoot issues related to kdb+/q, data pipelines, networking, and system performance

Support customer deployments, upgrades, and production incidents

Perform deep‑dive root cause analysis (RCA) for high‑impact issues

Collaborate with engineering to resolve product defects and enhance product functionality

Create and maintain technical documentation and knowledge‑base articles

Participate in global on‑call rotation, including occasional weekend or after‑hours coverage

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📌 KDB Product Support Engineer (Toronto)
🏢 KX
📍 Toronto