Elevate your career as a Technical Support Specialist at Ross Video in Kanata, Ontario. You'll leverage your technical skills to provide exceptional customer service and support for industry-leading broadcast technology.
This on-site role demands robust troubleshooting abilities and excellent communication skills while working in a dynamic environment. You'll be responsible for answering technical inquiries, ensuring proper escalation protocols, and being part of an on-call emergency service rotation. Your expertise will enhance the effectiveness of our products and services.
Key Responsibilities:
• Handle technical support inquiries efficiently
• Assist with service spare returns and RMAs
• Follow documentation policies for customer service




• Ensure proper escalation procedures for inquiries
• Participate in the emergency on-call rotation
Requirements:
• Technical diploma in IT, Computers, or related fields
• Fluent in English; other languages are an asset
• Previous experience in technical support roles
• Excellent troubleshooting and debugging skills
• Proficient with MS Word and Excel
Bring your passion for technology and outstanding customer service to Ross Video and contribute to groundbreaking live productions.
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📌 Technical Support Specialist at Ross Video (Ottawa)
🏢 Ross Video
📍 Ottawa