Hello, My name is Charles Quinones, Recruitment Consultant at FED IT, a specialized recruitment firm focused on permanent and contract opportunities within the IT industry. We are currently recruiting for a leading Canadian B2B distribution organization seeking a Level 2 IT Support Technician to join their growing technology team in a modern cloud-first environment. Mission As a member of the IT team, you will provide hands-on technical support to internal users and help maintain a reliable and efficient IT environment. Your responsibilities will include: Delivering Level 2 technical support to end users; Troubleshooting hardware, software, and workstation issues; Supporting and maintaining the Microsoft 365 environment; Resolving issues related to Outlook and email services; Assisting users with selected functionalities within the Epicor ERP platform Escalating complex incidents when appropriate; Maintaining accurate documentation and support records; Collaborating with internal IT teams and external technology partners.



The organization operates in a fully cloud-based environment and works with specialized partners for network operations and cybersecurity services. Your profile Minimum of 2 years of experience in IT technical support; Strong knowledge of Microsoft 365 technologies; Experience supporting Outlook and end-user environments; Ability to work independently and manage competing priorities; Excellent customer service and communication skills; Fully bilingual in English and French; Eagerness to learn and grow within the organization; Strong team player with a proactive mindset. Working Conditions Permanent full-time position; Hybrid work model: 3 days per week on-site Stable national organization with over 150 locations across Canada; Cloud-first technology environment; Strong growth opportunities opportunities. Bilingualism French and English is required to support users across Canada and to work with technical documentation and business tools available in both languages.

📌 Level 2 IT Support Technician (Canada)
🏢 Fed IT
📍 Canada