Shape the future of underground mining as a Principal Solutions Advisor. Enhance customer loyalty and collaboration in the successful deployment of innovative mining technologies. Your role is crucial within the Customer Success department, focusing on ensuring customer growth and satisfaction through strategic technology solutions.
Engage with various teams to drive measurable adoption outcomes and develop sustainable relationships that showcase the value of your services. This role demands robust expertise in underground operations and technology applications.
Key Responsibilities:
- Champion retention and growth of mining customers
- Define technology solutions in collaboration with AMs/BDMs
- Document success stories to highlight business value
- Mentor Customer Success team on best practices
- Support product management in deployment strategies Requirements:
- Tertiary education in mining or a related field
- 10 years of relevant industry experience
- Expertise in underground operational technologies
- Customer-facing consultancy experience is a plus
- Fluent in English; Spanish or another language beneficial Utilize your extensive experience to foster customer relationships and advance mining technology engagement in this impactful role.