Become a Senior Business Process Analyst at Enercare in Markham, ON, focusing on product management and marketing. This full time role aims to innovate processes and enhance customer satisfaction.

As a pivotal member of the Enercare team, you will work closely with cross-functional teams to optimize business processes aligned with market needs. Your role includes extensive analysis of customer journeys and operational workflows. Utilizing your knowledge of product management and marketing, you'll help support the development and launch of compelling products and services.

Key Responsibilities:

- Conduct audits to ensure process optimization
- Create documentation and business process designs
- Partner with teams to support product launches
- Monitor KPIs and benefit realization through tracking
- Facilitate decision-making utilizing data-driven methodologies

Requirements:

- BBA or similar post-secondary qualification
- 10+ years in process analysis and mapping
- Proven expertise in customer journey mapping
- Knowledge of Lean and Agile methodologies
- Strong problem-solving and organizational skills

Drive operational excellence and customer value through effective business analysis at Enercare.

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📌 Enercare Senior Business Process Analyst (Markham)
🏢 Enercare
📍 Markham