Working Title: Destination Experience ManagerJob Class: State Program Administrator Supervisor PrincipalAgency: Explore MinnesotaJob ID: 95585Location: St. PaulTelework Eligible: Yes, required to be in the St. Paul office 50% of the work scheduleFull/Part Time: Full-timeRegular/Temporary: UnlimitedWho May Apply: Open to all qualified job seekersDate Posted: 07/21/2026Closing Date: 08/11/2026Hiring Agency/Seniority Unit: Explore MinnesotaDivision/Unit: Explore Minnesota Tourism / Tourism-Destination DevelopmentWork Shift/Work Hours: 8:30 am to 5:00 pmDays of Work: Monday - FridayTravel Required: Yes - Up to 25% of the timeSalary Range: $34.71 - $50.25 / hourlyClassified Status: ClassifiedBargaining Unit/Union: 216 - Middle Management Association/MMAFLSA Status: Exempt - ExecutiveDesignated in Connect 700 Program for Applicants with Disabilities: YesThe work you'll do is more than just a job.At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing perks, support resources, and training and development opportunities.The Destination Experience Manager enhances the overall visitor experience by leading industry education, community visitor training, and tourism community certification programs; managing the distribution network for owned and partner destination marketing materials; and overseeing industryprograms related to visitor experience. This position is responsible for ensuring that hospitality professionals, community partners, and visitor-serving organizations are equipped with the knowledge, tools, and resources needed to support a consistent visitor experience across the state. The ideal candidate brings strong relationship-building skills, instructional design capability, and a collaborative mindset to elevate visitor readiness across the region.Responsibilities Include But Are Not Limited ToDirect and manage the agency’s destination training and visitor experience programs.Oversee the distribution network, partner and affiliate center programs.Oversee operations, budget, and personnel for Destination Experience.Other duties as assigned.Minimum QualificationsTo receive credit for your education and experience, please ensure that your resume/application clearly describes your experience in the areas listed below and includes the month, day, and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.Three (3) years of experience in the tourism and hospitality industry practices, including visitor experience, frontline service models, visitor information distribution, and Minnesota’s regional destinations.Bachelor’s degree in tourism, hospitality, or another closely related fields may substitute for one (1) year of work experience.ANDExperience as a supervisor, team lead, lead worker or project lead.Experience in group facilitation and in delivering presentations or training sessions, including curriculum development, instructional design,



and adult learning methodologies.Experience analyzing program data and identifying opportunities to strengthen visitor experience programs.Demonstrated ability to serve as an effective liaison between the agency, tourism partners, and community leaders.Demonstrated ability in analyzing program data, gathering feedback, and identifying opportunities for improvement.Knowledge of customer service and guest‑experience standards.Preferred QualificationsAbility to adapt to changing priorities, multiple deadlines, and dynamic partner needs.Experience managing contracts and budgets.Demonstrated ability to adapt in dynamic environments with changing priorities, multiple deadlines, and evolving partner needs.Ability to analyze data to make strategic recommendations and to consolidate and communicate complex information in plain language.Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experiences working effectively with others from different backgrounds and cultures.Physical RequirementsMaintain a stationary position for long periods of time.Move items weighing up to 35 pounds while unpacking, packing, and stocking brochures and other supplies.Ability to communicate effectively with customers/stakeholders.Ability to travel (drive or fly) to various locations statewide and participate in regional and national education events as needed.Additional RequirementsThis position requires successful completion of the following:Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.G.,H1B status).About Explore MinnesotaExplore Minnesota is the state’s promotional agency dedicated to growing Minnesota’s economy through tourism, talent attraction and economic development marketing. By leveraging public and private partnerships, we highlight the vitality, diversity, and overall livability of our state.Working together to improve the state we love.What do Minnesota's State employees have in common?A sense of purpose in their workConnection with their coworkers and communitiesOpportunities for personal and professional growthBenefitsAs an employee,



you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.Your Benefits May IncludePaid vacation and sick leave12 paid holidays each yearLow-cost medical, dental, vision, and prescription drug plansFertility care, including IVFDiabetes careDental and orthodontic care for adults and children6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income when you retire (after working at least three years)Employer paid life insurance to provide support for your family in the event of deathShort-term and long-term disability insurance that can provide income if you are unable to work due to illness or injuryTax-free expense accounts for health, dental, and dependent careResources that provide support and promote physical, emotional, social, and financial well-beingSupport To Help You Reach Your Career GoalsTraining, classes, and professional developmentFederal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.Gov)Employee Assistance Program (EAP) For Work/life SupportA voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performanceCommon sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issuesDaily Living/Convenience Services: Chore services, home repair, trip planning, child/elder carePrograms, resources and benefits eligibility variesbased on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.EQUAL OPPORTUNITY EMPLOYERSMinnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.Applicants With DisabilitiesMinnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.#J-18808-Ljbffr

📌 State Prog Admin Supv Prin - Destination Experience Manager (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul