Job Title: Sr. Business Analyst

Location: Toronto, Ontario, Canada

Work Model: Hybrid

Duration: 8 months

Must Haves

- 5 7 years of experience in Product Management and Information Technology Business Analysis and project management and/or vendor management.
- 3+ years of working experience on medium-to-high complexity Agile initiatives
- Experience with formal requirements elicitation, analysis techniques, process design, re-engineering, implementation, and data analysis.
- In-depth knowledge of multiple Agile methodologies and the ability to apply appropriate techniques based on project needs.
- Support product enhancement process ( including usage of JIRA and Asana boards)

Description / Responsibilities / Skills

Background Information

- eReferral Ontario is a new Provincial eReferral network for Ontario's health care providers that will simplify, harmonize and modernize how Referrals are sent and received across Ontario.
- Select referrals will go through a Regional Central Intake hub ( i.e DI, Surgical ) that will support load balancing across the system.
- The role requires clear communication, both verbal and written, and close working ties with key stakeholders, both internal and external.
- The role will focus on establishing the new eReferral network.

Responsibilities

- Work with lines of the Agency assets such as Provincial Care Coordination Product, Provincial Health Service Directory Product (business, architects, developers, UI and UX designers to collect and analyze requirements.
- Work with both Central Intake vendors and the Agency asset product owners to create/update/refine user stories, leverage techniques to drive out business priorities and maintain backlog.




- Co-ordination and facilitation of stakeholder meetings, with explicit agendas, minutes and follow up.
- Assist with project initiation and governance by preparing necessary documents and reports.
- Help identify risks, assumptions and constraints for requirements, and communicate to internal and external stakeholders.
- Ensure performance and customer experience metrics are defined, measured and reported on a regular basis.

Deliverables

- Requirements gathering
- Project documentation

Experience & Skill Set Requirements

Desired Skills

- Bachelor's or Master's degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
- Certified Scrum Product Owner and Scrum Master designation is an asset.
- In depth knowledge of eReferral and eConsult workflows.
- Familiarity with the Ontario eReferral- eConsult Hl7 FHIR Implementation guide v0.12.0
- In-depth knowledge of documentation tooling such as Confluence Wiki or similar tools.
- Strong knowledge of JIRA or similar bug tracking tools.
- Strong knowledge of project delivery practices in a matrix environment.
- Strong knowledge of Process Mapping Techniques.
- Excellent knowledge of SDLC.
- Experience with healthcare integration projects considered is an asset.
- Knowledge of SharePoint, BI tools.
- Knowledge of user centric design and innovation.
- Expert Knowledge of Business Domain specific to their product area.
- Excellent Knowledge of ITSM practices.
- Strong knowledge of healthcare system required.
- Demonstrated understanding and ability to work with healthcare systems, HL7/FHIR, XML messaging principles, techniques, and technologies.

📌 Business Analyst – Senior (Toronto)
🏢 Innosystech
📍 Toronto