Belonging to Air Canada, is belonging to a Canadian symbol, Air Canada recently voted best airline in North America. Take off your career by joining our innovative and diverse team at the forefront of passenger air transport.

Air Canada is looking for a highly motivated and detail-oriented analyst to join Air Canada's digital platform team. The ideal candidate is responsible for bringing together the commercial and technical aspects of any solution. The successful candidate must focus on customer experience, have a passion for the airline industry and for creating digital experiences, and must be comfortable working in a highly dynamic, fast-paced, collaborative environment that focuses on a continuous product delivery model.

The incumbent will report to the Head of Service - Platform Development

Responsibilities

- Obtain, analyze, specify and validate the business needs of stakeholders, whether product owners or end users.
- Collaborate with project managers or product managers to determine the scope and vision of the product.
- Conduct interviews to collect product requirements through workshops, questionnaires, surveys, site visits, workflow mockup scenarios, use cases, scripts and other methods.
- Determine and establish the scope and parameters of requirements analysis on a case-by-case basis according to the project to define the impacts, outcome criteria and project metrology.
- Observe, review and analyze the effectiveness and efficiency of existing requirements gathering processes and develop strategies to improve or further leverage these processes.
- Assist in product research to meet agreed requirements and to support development efforts.




- Participate in the quality assurance of internally developed or purchased solutions to ensure that features and functions have been enabled and optimized.
- Develop and use standard templates to accurately and concisely write user needs and testimonials.
- Translate conceptual user and product requirements into functional requirements in a way understandable to developers and the project team.
- Create process models, specifications, diagrams and tables to provide guidance to developers and the project team.
- Communicate improvements and changes to business requirements – verbally or in writing – to project managers, managers and other stakeholders to understand problems and solutions.
- Collaborate with Solution Architects and Developers to validate that the design and developed solution meets user requirements.

Qualifications

- Bachelor's degree and at least three years of experience as an analyst or product manager focused on IT systems.
- Proven experience in business and technical requirements analysis, data acquisition, modeling, verification and method development.
- Proven skills in project management and project management software, including planning, organizing and resource management.
- Experience or knowledge of working with the Agile method.
- Strong analytical, mathematical and creative problem-solving skills.
- Proven initiative and ability to manage with minimal supervision through feedback from various internal departments.




- Excellent interpersonal and communication skills, and a strong customer focus.
- Quality assurance experience, an asset, but not mandatory.
- Experience in the travel or airline industry, an asset, but not mandatory.
- Programming or computer design experience, an asset, but not mandatory.
- Good understanding of solution design and API specification development.
- Ability to work in a collaborative workplace.
- Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.
- Understanding of the AWS solution, an asset, but not mandatory.
- Industry experience, an asset.
- Demonstrate punctuality and reliability to support the overall success of the team in a fast-paced environment.

Employment Conditions

Candidates must be eligible to work in the country concerned at the time an offer of employment is made and are responsible for obtaining any necessary work permits, visas or other authorizations. Proof of eligibility must be provided prior to the start date.

Language Requirements

Where qualifications are equal, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to diversity and inclusion and aims to create a healthy, accessible and rewarding workplace that values the unique contributions of our employees to the success of our company.

As an equal access employer, we encourage the most diverse applications in order to build a wide-ranging workforce representative of our customers and the communities where we live and offer our services.

Air Canada thanks all candidates for their interest, but only those selected for an interview will be contacted.

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📌 Analyst - Digital Platform (Toronto)
🏢 Air Canada
📍 Toronto