Job Overview:

Requirement/Must Have:

- 5+ years of experience in hardware and firmware debugging.
- Hands-on knowledge of server platforms, BMC, BIOS, Linux, and low-level system architecture.
- Experience with incident management, production support, or fleet operations.
- Ability to analyze logs, telemetry, and system diagnostics to troubleshoot complex issues.
- Proficiency in Python, Shell, or PowerShell scripting.

Responsibilities:

- Own ICM triage, incident tracking, escalation, and closure.
- Perform fleet debugging across hardware, firmware, BMC, BIOS, and platform software layers.
- Analyze logs, telemetry, crash dumps, and diagnostics to identify failure patterns and root causes.
- Coordinate with platform, validation, firmware, release, and deployment teams to drive issue resolution.
- Lead operational reviews and provide status, risk,



and incident trend reporting to stakeholders.
- Work closely with offshore engineering teams, providing technical guidance and execution oversight.
- Support release readiness assessments and fleet health monitoring activities.
- Identify opportunities for automation and operational process improvements.

Nice to Have:

- Experience with DPU, GPU, accelerator, or cloud-scale server platforms.
- Exposure to Azure infrastructure, data center operations, or reliability engineering.
- Familiarity with ICM, monitoring systems.
- Experience leading investigations across geographically distributed teams.

Skills:

- Solid communication, stakeholder management, and problem-solving skills.

📌 Fleet Debugging and Incident Management Engineer - Remote / Telecommte (Toronto)
🏢 Cynet Systems
📍 Toronto