Test Center Administrator (TCA):

JOB OVERVIEW:

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These professionals thrive in fast-paced environments that support individuals taking life-changing examinations. The position requires TCAs to verify candidate identification, monitor exams, and maintain strict policies and procedures to uphold the highest standards of exam integrity.

AVAILABLE SCHEDULE:

Part-Time, hours will vary.

- Site may be open Monday through Saturday, 7:00 AM to 6:00 PM.

- Saturday availability required.

- Occasional evening and possible Sunday hours may be required.

- Candidate must be available to work flexible shifts.

- This is a part time position with approximately 20 hours per week and the expectation to work additional hours as business needs require.

- Schedules are generally available two weeks in advance.

RESPONSIBILITIES:

- Maintain and apply expert knowledge of test center policies, practices, and procedures.

- Greet examinees and verify identification.

- Perform required security checks, including the use of security wands.

- Continuously monitor candidates while examinations are in progress.

- Report and/or resolve candidate issues with urgency.

- Maintain a secure testing environment and protect test materials at all times.





- Ensure every candidate receives a fair and comfortable testing experience.

- Report occurrences outside company guidelines.

- Demonstrate flexibility with scheduling based on operational requirements.

- Represent Prometric’s vision, mission, and values.

- Safeguard the test center from misconduct.

- If applicable, digitally scan and record candidate fingerprint identification.

QUALIFICATIONS

Education

- High school diploma or equivalent required.

- College experience is an asset.

Experience

- Minimum one year of customer service experience required.

- Must be at least 18 years of age.

Skills

- Professional and effective communication skills.

- Ability to prepare detailed reports and correspondence.

- Ability to multitask and handle administrative duties.

- Proficiency with Microsoft Windows applications, including Microsoft Office, Outlook, and web browsers.

Physical Requirements

- Ability to bend, stoop, and lift up to 40 lbs.

- Ability to remain stationary for extended periods while administering exams.

- Ability to move throughout the test center regularly while proctoring.

- Ability to monitor testing rooms through camera systems and computer screens.

- Ability to maintain and move computer equipment safely within the testing environment.

Hourly Rate: CAD $20.00 per hour

📌 Test Center Administrator - (PT) (Toronto)
🏢 Prometric
📍 Toronto