Job Title: Solution Architect ServiceNow

Location: Vancouver, British Columbia, Canada
Work Mode: Onsite
Experience: 10 15 Years Job Description

We are seeking an experienced Solution Architect ServiceNow to lead the end-to-end architecture, design, and governance of enterprise ServiceNow solutions. The ideal candidate will have expert-level experience across ITSM, ITOM, CMDB, and SecOps, with a strong background in platform architecture, integrations, governance, and enterprise-scale implementations. This role will work closely with customer stakeholders, architects, technical teams, and delivery leadership to define the ServiceNow roadmap and ensure scalable, secure, and high-performing solutions. Key Responsibilities

Own the overall ServiceNow solution architecture across ITSM, ITOM, CMDB, SecOps, and related platform capabilities.

Analyze business requirements and design scalable, secure, and maintainable ServiceNow solutions.

Define platform architecture, governance, CSDM strategy, CMDB architecture, data models, security standards, and upgrade roadmaps.

Lead architecture for ITSM processes including Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and Reporting.

Design ITOM solutions including Discovery, Service Mapping, Event Management, AIOps, Service Health, and operational visibility.

Define CMDB governance, CI lifecycle, relationship models, reconciliation rules, and data quality standards.

Provide architectural guidance for SecOps, including Security Incident Response, Vulnerability Response, and security integrations.

Design and govern integrations using REST/SOAP APIs, IntegrationHub, MID Server, monitoring tools, identity platforms, and enterprise applications.

Mentor developers and technical leads on scripting, Flow Designer,



platform customization, integration patterns, and best practices.

Conduct architecture reviews, performance assessments, security reviews, and release governance.

Drive platform roadmap, technical debt reduction, upgrade planning, and continuous improvement initiatives.

Support solution estimation, proposals, risk analysis, transition planning, and knowledge transfer. Required Skills & Experience

10 15 years of IT experience with extensive ServiceNow architecture and implementation expertise.

Expert knowledge of ServiceNow ITSM, ITOM, CMDB, and SecOps modules.

Solid experience with CSDM, CMDB governance, Discovery, Service Mapping, CI lifecycle, and data governance.

Hands-on expertise in Flow Designer, IntegrationHub, MID Server, Business Rules, Script Includes, Client Scripts, UI Policies, and Workflows.

Experience integrating ServiceNow with enterprise applications using REST/SOAP APIs and web services.

Knowledge of Service Portal, Workspace, UI Builder, ACLs, roles, and platform security.

Experience with Automated Test Framework (ATF), upgrade planning, performance tuning, release management, and platform governance.

Familiarity with Agile, DevOps, Git, Jira, Azure DevOps, and CI/CD practices.

Strong understanding of ITIL processes and enterprise service management.

Excellent leadership, stakeholder management, communication, and solution design skills. Technical Skills

ServiceNow ITSM

ServiceNow ITOM

CMDB & CSDM

SecOps

Discovery

Service Mapping

Event Management / AIOps

Flow Designer

IntegrationHub

MID Server

REST/SOAP APIs

Business Rules

Script Includes

Service Portal

UI Builder

ATF

Agile / DevOps

ITIL Primary Skills (PS)

ServiceNow ITSM, ITOM, CMDB, SecOps, CSDM, Flow Designer, IntegrationHub.

📌 Solution Architect – ServiceNow (Vancouver)
🏢 AceStack
📍 Vancouver