Job Title: Team Lead

Location: Winnipeg, MB (On-site)
Work Type: Permanent
Salary: $40,000-$50,000
Vacancy: Existing Vacancy

This role is ideal for a bilingual customer service professional who enjoys leading teams, driving performance, and working in a fast-paced contact centre environment. You'll combine coaching, people leadership, and operational oversight to help deliver exceptional customer experiences.

Why This Role

This opportunity offers career growth, leadership development, and the chance to directly impact team performance and customer satisfaction. You'll gain exposure to workforce planning, performance management, and cross-functional collaboration.

The Role:
You will lead and support a team of Customer Service Representatives, ensuring service levels, KPIs, and employee engagement goals are met. You'll coach employees, manage escalations, analyze performance metrics, and work closely with Operations, HR, IT, and Workforce Management to drive results.

What You'll Bring

- Fluency in French and English (written and verbal)




- 1+ year of leadership or supervisory experience in a customer service or contact centre environment
- Experience handling escalated customer concerns
- High school diploma or equivalent
- Strong communication, organizational, and analytical skills
- Ability to work flexible schedules as required

Benefits & Environment

- Comprehensive medical, dental, and vision coverage
- Paid time off
- Career advancement opportunities
- Ongoing training and development
- Supportive and team-oriented workplace culture

If this Team Lead role sounds right for you, apply today.

Since 1951, Drake International has connected people with meaningful work across Canada and globally. We are an equal opportunity employer committed to diversity, inclusion, and accessibility. Accommodations are available throughout the recruitment process. For accommodation requests, contact your Branch Representative.

This hiring process may use AI-enabled tools to support the recruitment process.

WINWC

📌 Team Lead (Winnipeg)
🏢 Drake International
📍 Winnipeg