About Evolute Power

Evolute Power provides electric vehicle charging infrastructure and support services for multi-res and condominium communities. We work closely with property managers, condominium boards, residents, contractors, and industry partners to make the transition to EV charging organized, practical, and easy to understand.

As our business continues to grow, we are looking for a highly capable communicator who can help us maintain the responsive, professional, and personal service our customers expect.

About the Role

The Customer Relations & Project Support Coordinator will be a point of contact for customers throughout the EV charging process. You will communicate with property managers, condominium boards, residents, and other stakeholders; answer questions; coordinate follow-ups; and help ensure that customers remain informed and supported from initial interest through project completion.

This position will also support our sales and marketing activities by maintaining accurate customer information in HubSpot, assisting with campaigns and customer communications, preparing sales materials, and helping the team manage opportunities and follow-ups.

This is an excellent opportunity for someone who combines strong people skills with exceptional written communication, organization, and attention to detail. Experience in EV charging is not required—we will provide industry and product training.

What You Will Do

Customer Relations

- Serve as a point of contact for residents, property managers, condominium boards, and other project stakeholders.
- Respond to telephone and email inquiries promptly, clearly, and professionally.
- Explain program details, pricing, timelines, responsibilities, and next steps in language customers can easily understand.
- Guide interested residents through registration, commitment, payment, installation, and project-update processes.
- Proactively follow up on outstanding questions, documents, approvals, payments, and customer commitments.
- Manage concerns calmly and professionally, taking ownership of issues until they are resolved or directed to the appropriate team member.
- Identify potential customer satisfaction issues early and help coordinate an appropriate response.
- Build positive, long-term relationships with customers and property-management partners.

Project and Team Support

- Help coordinate customer-facing activities across active EV charging projects.
- Maintain organized records of project details, communications, decisions, and outstanding action items.
- Coordinate with the sales, operations, office, and installation teams to obtain accurate information and provide timely customer responses.
- Prepare and distribute project announcements, reminders, installation notices,



status updates, and other customer communications.
- Track open items and follow up with internal and external stakeholders until completion.
- Assist with proposals, presentations, customer information packages, and other project documentation.

HubSpot, Sales and Marketing Support

- Maintain accurate and complete contact, company, opportunity, and project information in HubSpot.
- Record communications, update deal stages, assign follow-up tasks, and help maintain an accurate sales pipeline.
- Support customer segmentation, contact lists, email campaigns, templates, workflows, and basic reporting.
- Assist the sales team with lead follow-up, meeting coordination, proposal preparation, and CRM administration.
- Draft, edit, and proofread customer emails, newsletters, campaign content, sales materials, and LinkedIn communications.
- Help coordinate marketing campaigns and track responses, engagement, and follow-up activity.
- Ensure that all external communications are clear, professional, accurate, and consistent with the Evolute Power brand.

What You Bring

- Exceptional written and verbal English communication skills.
- The ability to write polished, professional emails and explain unfamiliar or technical information clearly.
- A warm, confident, and professional approach to customer communication.
- Strong organizational skills, attention to detail, and follow-through.
- The ability to manage multiple customer conversations, projects, and deadlines at the same time.
- Sound judgment, critical thinking, and practical problem-solving skills.
- Confidence communicating with residents, property managers, board members, contractors, and internal team members.
- Strong computer skills, including email, spreadsheets, documents, and online business applications.
- Experience using a CRM to document communications, organize contacts, schedule follow-ups, and track opportunities.
- The ability to work independently, take ownership of responsibilities, and collaborate effectively with a growing team.

Preferred Experience and Qualifications

- One to three years of experience in customer relations, customer success, account coordination, sales support, marketing coordination, administration, or project support.
- Hands-on HubSpot experience is strongly preferred.
- Experience supporting email marketing, customer campaigns, social media,



or sales communications.
- Experience working with property managers, condominium communities, construction, electrical services, technology, or another project-based service business.
- Post-secondary education in communications, marketing, business administration, customer relations, or a related field is an asset.
- Additional language skills are an asset.

Technical Aptitude

Technical or electrical experience is not required. However, candidates who are comfortable learning recent technology, understanding basic technical processes, and translating technical information into clear customer-friendly language will be well suited to this position.

Familiarity with EV charging, electrical infrastructure, construction projects, technical products, or software troubleshooting would be considered an asset.

The Person We Are Looking For

You are personable, dependable, and highly organized. You communicate thoughtfully, notice details, and do not allow follow-ups to fall through the cracks. When a customer has a question or concern, you take ownership, find the necessary information, and make sure the customer receives a clear response.

Most importantly, you understand that excellent customer relations involve more than answering questions—they require proactive communication, careful listening, professional judgment, and consistent follow-through.

Why Join Evolute Power?

- Join a growing company in the rapidly expanding EV charging industry.
- Develop experience across customer relations, marketing, sales, and project coordination.
- Learn about EV charging technology and condominium infrastructure.
- Work directly with different departments and contribute meaningfully to the customer experience.
- Take on increasing responsibility as the company and position grow.
- Become eligible for company benefits following successful completion of the probationary period.

How to Apply

Please submit your résumé together with a short cover note. In three to five sentences, tell us why your communication style and experience would make you effective in a customer-facing coordination role.

We thank all applicants for their interest. Only candidates selected for the next stage of the recruitment process will be contacted.

Evolute Power is committed to an inclusive and accessible recruitment process. Accommodation is available upon request for candidates participating in any stage of the selection process.

Pay: $50,000.00-$55,000.00 per year

Perks:

- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):

- Do you have a car

Licence/Certification:

- Driving Licence (required)

Work Location: In person

📌 Customer Relations & Project Support Coordinator (Toronto)
🏢 Evolute Power
📍 Toronto