Hiring experienced, hardworking and fully flexible Assistant Manager.

***Must have at least QSR Supervisor experience - only qualified candidates will be considered***

*Position Description*

We are seeking a highly motivated Assistant Manager to lead the day-to-day operations of our Tim Hortons location

The successful candidate will have knowledge of the quick service industry and be driven to run a successful operation and achieve Tim Hortons brand standards.

Responsibilities:

- Managing the day-to-day operations of the restaurant
- Managing labour costs through effective scheduling and floor management
- Ensuring product launches and promotions are executed with perfection
- Resolving Guest issues and working with the team to deliver excellent Customer Service.
- Recruitment & Retention and training new Team Members
- Following up with Restaurant Manager, Operations Managers, and/or Restaurant Owner on a continuous basis regarding profitability, Tim Hortons metrics and audit performance.

Qualification:

- Must have flexible availability including mornings, evenings and weekends
- Must have 1+ years of QSR Supervisor Experience
- Must have minimum 1 year experience at Tim Hortons
- Has experience leading and supervising teams
- Demonstrate a passion for guest service and creating exception guest experiences
- Has strong operational experience
- Has excellent communication skills
- Have a passion for coaching and mentoring
- Have a drive to improve, problem solve and reach goals
- Strong problem-solving, organization and time management skills
- Excellent knowledge of Tim Horton’s products and procedures
- Action and results orientated
- Strong interpersonal skills (motivating, delegation, conflict management,



respect for others, listening)
- Excellent communication skills (written, verbal, composure)
- Possess valid Driver’s License and car insurance. Must have this vehicle available to you at all times.
- Responsibilities, Essential Functions & Tasks: Customer Service:
- Ensures that proper staffing levels are maintained
- Provides ongoing performance feedback, uses discussion planners when necessary, and conducts regular performance reviews
- Sets goals and objectives
- Is knowledgeable of relevant employment legislation and ensures that all laws are being followed
- Supervises and manages performance of Storefront Employees, Production Employees, and Shift Supervisors to ensure all job duties and behaviors are aligned with store policies and applies progressive discipline where needed
- Must be available to respond to operational issues on command. On call

Job Type: Full-time

REQUIREMENTS

Opportunity, flexibility and current challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

📌 Assistant Manager (Calgary)
🏢 Tim Hortons | JLM3224LTD
📍 Calgary