Position Summary: As Tony Roma’s prepares for its highly anticipated grand launch in downtown Calgary, we are seeking an agile, results-driven Front of House (FOH) Assistant Manager. This strategic leadership role blends hands-on launch readiness with comprehensive daily operations management. You will directly drive top-line sales, enforce robust inventory compliance, champion elite service recovery, and execute local business growth initiatives to establish our brand as a downtown cornerstone.

Core Strategic Responsibilities

- Sales & Revenue Optimization: Proactively drive shift-by-shift sales through floor coaching, upselling strategies, and targeted server incentives; execute local marketing and business growth plans to build a loyal downtown corporate clientele.
- Comprehensive Service Recovery: Own the guest experience flow to ensure every guest is treated well; act as the primary authority for resolving complex customer service complaints swiftly, transforming negative feedback into long-term customer loyalty.
- Talent Lifecycle Management: Lead high-volume recruitment, structured onboarding, and continuous FOH performance evaluations; hold independent authority to execute strategic hiring and performance-based firing to protect team culture.
- Compliance & Asset Control: Maintain strict regulatory oversight by cross-verifying daily liquor logs, managing bar waste, and ensuring full compliance with Alberta AGLC laws, inventory targets, and safety standards.
- Service Flow & Floor Command: Manage peak-volume table turns, optimize host stands via OpenTable, and run active floor shifts to maintain fluid guest flow and flawless, energetic hospitality metrics.
- Launch & Technology Readiness: Support physical FOH setup (dining layouts, décor,



table charts) and tech installations (POS architecture, credit card processing networks, and digital feedback infrastructure).
- Operational Continuous Improvement: Lead daily manager alignment meetings, run pre-shift huddles, orchestrate training dry-runs (Friends & Family tests), and dynamically adapt labor schedules to optimize profitability.

What You Bring

- Proven Leadership: 2+ years of high-volume FOH supervisory or management experience in a premium casual dining environment.
- Financial & Operational Acumen: Direct familiarity with tracking shift labor margins, reading sales trends, and auditing inventory/liquor tracking sheets.
- Service Excellence: Advanced conflict-resolution skills with a proven track record of handling high-stress customer recovery situations gracefully.
- HR Proficiency: Experience interviewing, building high-performing teams, managing employee documentation, and conducting formal corrective actions.
- Technical Fluency: Proficient with enterprise POS systems, OpenTable management, and digital scheduling/inventory tools.
- Certifications: Valid Alberta ProServe certification is strictly required prior to your start date.

Why Join Our Launch Team

- Career Acceleration: Ground-floor leadership chance to launch a globally recognized brand in a prime downtown market.
- Growth Initiatives: Direct involvement in corporate strategy, local business development, and market expansions.
- Competitive Package: Performance-driven bonuses, competitive base salary, and professional development allowances.

Pay: $15.00-$21.00 per hour

Benefits:

- Dental care
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

Work Location: In person

📌 FRONT OF HOUSE ASSISTANT MANAGER (FOH) (Calgary)
🏢 Tony Roma's
📍 Calgary