Grimsmo Knives is a tight-knit company on the forefront of high-end, precision custom pocket knife manufacturing. We are seeking a detail-oriented Customer Service Administrator to support customers and maintain our e-commerce storefront.

This full time in-office role is suited for someone who is friendly and productive, highly organized, and works well independently and as part of a team. The ideal candidate must be reliable and comfortable working in a quick-paced environment.

For more information and insight on what we’re all about, we encourage you to check out our website, YouTube channel, and Instagram account:

Essential Responsibilities

- Provide customer service across multiple channels (email, phone, in-person, etc.), delivering accurate information about products, shipping, and order details
- Maintain in-depth knowledge of company products
- Clean, photograph, and upload products to Shopify as needed
- Prepare shipments and required shipping documents as needed
- Other tasks as needed

Qualifications/Requirements

- Robust typing and computer skills
- Demonstrated excellence in communication, organizational skills, problem-solving ability, and attention to detail




- Ability to wear many hats and work cross-functionally across different departments as needed
- Experience in a customer service role, preferably Business-to-Consumer (B2C) customer service, is an asset
- Exposure to manufacturing or production environments is an asset
- Familiarity with e-commerce platforms is an asset
- Post secondary diploma or degree in Business or Communications is an asset

Compensation

$20 - $25 per hour

Benefits

- Disability insurance
- Extended health care
- Dental care
- Vision care
- Life insurance
- Deferred Profit Sharing Plan (DPSP) (3% match)
- On-site parking
- Paid lunch
- Store discount
- Casual dress
- Paid time off

Schedule

Permanent position, on-site, full time; 40 hours per week, 8 hours per day, Monday to Friday. Daily start time negotiable.

Additional Requirements

- Must have reliable transportation to and from office
- Mandatory criminal background check
- Speak, read, and write in English fluently

Pay: $20.00-$25.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- Versatile schedule
- Life insurance
- In office parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Administrator (Stoney Creek)
🏢 Grimsmo Knives
📍 Stoney Creek