Call Center Responsibilities

- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost booked calls and practice outbound calling.
- Be professional and establish customer rapport, encouraging repeat business.
- Adhere to the company's plan to resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.

Your skill set.

- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow through abilities.
- Strong verbal and written communications
- Ability to build trust and and demonstrate empathy.




- Personality that blends well with a fast-paced , goal driven environment.
- Competitive individual contributor who also loves to win as a team.

Job Types: Permanent, Full time

Pay: $26.00-$30.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care

Ability to commute/relocate:

- Kelowna, BC V1X 2K1: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (preferred)

Experience:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Customer Service Representative (Kelowna)
🏢 Blair Plumbing Heating and Air Conditioning
📍 Kelowna