Service Manager – Connell Chrysler Dodge Jeep Ram

Location: Middleton, Nova Scotia

Connell Chrysler Dodge Jeep Ram is seeking an experienced, motivated, and results-driven Service Manager to lead our Service Department in Middleton, Nova Scotia.

This is an excellent opportunity for an automotive professional with strong leadership skills, a commitment to exceptional customer service, and a passion for building high-performing teams. As Service Manager, you will oversee all aspects of the Service Department, including customer satisfaction, technician performance, warranty administration, financial performance, and Stellantis manufacturer compliance.

Responsibilities

- Lead, coach, and develop the Service Department team.

- Deliver an exceptional customer experience while maintaining high Customer Satisfaction Index (CSI) scores.

- Manage daily shop operations to maximize technician productivity, efficiency, and profitability.

- Monitor department performance using key performance indicators (KPIs).

- Ensure repair orders are accurate and completed to Stellantis standards.

- Oversee all Stellantis warranty administration, ensuring claims are submitted accurately, completely, and in compliance with manufacturer policies.

- Prepare for and manage Stellantis warranty audits.

- Ensure all recalls, campaigns, and warranty repairs are completed according to manufacturer requirements.

- Work closely with the Parts, Sales, and Management teams to achieve dealership objectives.





- Ensure all Service Department employees complete required manufacturer training within Stellantis timelines.

- Maintain a safe, professional, and organized work environment.

Qualifications

- Minimum five years of automotive service experience would be a asset.

- Previous leadership experience as a Service Manager, Assistant Service Manager, or Shop Foreman.

- Strong understanding of dealership service operations and fixed operations management.

- Experience with Stellantis products and DealerCONNECT is considered a strong asset.

- Thorough knowledge of warranty administration and manufacturer compliance.

- Excellent leadership, communication, and organizational skills.

- Valid driver's license.

We Are Looking For Someone Who

- Leads by example and builds a culture of accountability.

- Is passionate about developing employees and creating a positive workplace.

- Is committed to delivering outstanding customer service.

- Understands the importance of efficiency, profitability, and continuous improvement.

- Values integrity, professionalism, and teamwork.

If you are looking for an chance to lead a successful Service Department with a respected Stellantis dealership in Nova Scotia, we'd like to hear from you.

Please submit your resume in confidence to Chris Fowler at [email protected].

Connell Chrysler Dodge Jeep Ram is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Service Manager – Connell Chrysler Dodge Jeep Ram (Middleton)
🏢 Connell Chrysler Dodge
📍 Middleton