Vision Truck Group - London Mack

Parts Advisor

Shifts Available: Monday-Friday 8:00 AM - 5:30 PM or Tuesday-Saturday 7am-4:30pm

We are presently seeking experienced Parts Advisors for our London Mack location.

This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills and the drive and willingness to learn on the go.

Previous parts department experience within the Automotive Industry using schematics to identify parts is required.

Job Duties:

- Providing a high level of customer service including: greeting customers, handling inquiries, ability to look up parts accurately, providing quotes, ensure a welcoming and qualified atmosphere for the best possible customer experience.
- Core management including inspecting cores as per return requirements to ensure the proper credit is issued.
- Answering incoming calls and emails from customers and the service department to provide technical parts support, process orders and collect payment where required




- Identify customer needs and opportunities to upsell products to better serve the customer and enhance their experience.
- Follow up with vendors and customers on a timely manner, including open orders/back orders.
- Prepares documentation for purchases, returns, warranty and other duties as required.
- Warehousing including picking emergency/stock orders, putting away stock orders and other duties as required within the Parts department
- Create a professional and welcoming atmosphere for customers and staff.

Position Requirements:

- Previous experience in Parts/Service within the Automotive Industry using parts schematics required
- Demonstrated industry knowledge of parts department procedures, materials, tools, software etc.
- Customer Service experience
- Intermediate in Microsoft Office Suite (including outlook)
- Excellent communication skills, multitasking
- Must have a clean driving record, G license.

Job Types: Full-time, Permanent

Pay: $25.00-$33.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Work Location: In person

📌 Parts Advisor (London)
🏢 Vision Truck Group
📍 London