Receptionist / Clinic Administrator

Company: E.S. Orthotics & Wellness
Location: Scarborough, Toronto

E.S. Orthotics & Wellness is seeking a professional, organized, and friendly Receptionist/Clinic Administrator to join our team. We provide physiotherapy, chiropractic care, massage therapy, chiropody, custom orthotics, compression stockings, orthopedic shoes, and medical braces.

The ideal candidate must have previous experience working in a rehabilitation, physiotherapy, chiropractic, or other extended health clinic. They should understand extended health insurance procedures, direct billing, and patient administration. Experience with marketing and social media is also important for this position.

Key Responsibilities

- Welcome patients and provide professional, friendly customer service.
- Answer telephone calls, emails, and patient inquiries.
- Schedule, confirm, reschedule, and manage patient appointments.
- Register new patients and maintain accurate and confidential patient records.
- Verify insurance coverage and explain available direct-billing procedures.
- Submit claims to extended health insurance companies and follow up on rejected or unpaid claims.
- Process patient payments, issue receipts, and complete end-of-day administrative duties.
- Communicate with physiotherapists, chiropractors, massage therapists, chiropodists, and other clinic staff.
- Assist patients with inquiries about clinic services and medical products.
- Help promote clinic services and products in a professional manner.
- Create and post engaging content on Instagram, Facebook, Google Business Profile, and other social media platforms.
- Respond professionally to online messages, comments,



and appointment inquiries.
- Assist with general marketing activities, promotions, patient follow-ups, and community outreach.
- Maintain a clean, organized, and welcoming reception area.
- Protect patient privacy and follow all clinic confidentiality policies.

Qualifications and Requirements

- Previous reception or administrative experience in an extended health, rehabilitation, physiotherapy, chiropractic, massage therapy, or similar clinic is required.
- Good understanding of extended health insurance plans and direct billing.
- Experience submitting insurance claims and handling claim-related issues.
- Robust communication, customer-service, and telephone skills.
- Good computer skills and the ability to learn clinic-management software.
- Experience with social media, digital marketing, or content creation.
- Comfortable using Instagram, Facebook, Canva, and other marketing platforms.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain professional in a busy clinic.
- Dependable, punctual, friendly, and able to work independently.
- Strong written and spoken English.

Preferred Qualifications

- Experience with clinic booking or patient-management software.
- Knowledge of custom orthotics, compression stockings, orthopedic shoes, and medical braces.
- Experience with patient retention, appointment follow-ups, or healthcare marketing.
- Experience creating social media posts, short videos, and promotional content.

To apply, please submit your résumé along with a short introduction describing your previous clinic, insurance billing, marketing, and social media experience.

Pay: $17.60-$24.77 per hour

Work Location: In person

📌 Medical Receptionist (Scarborough)
🏢 E.S Orthotics and Wellness
📍 Scarborough