We are looking for a candidate who will be responsible for taking calls from customers, answering frequently asked questions, entering customer information into an in-house system and entering certain information through Excel and putting together reports. Our Consultants are relationship builders and as a result, the ability to communicate

RESPONSIBILITIES

- Provide superior customer service when handling incoming calls.
- Listen to customers, analyze their needs and offer adapted solutions.
- Promote Internet, Homophone Services and Long Distance packages
- Take appropriate action to efficiently resolve issues.
- Identify customers need for additional services.
- Take accountability to solve issues from beginning to end.
- Meet established productivity objectives.




- Receive and incorporate feedback to improve personal and business performance.

QUALIFICATIONS

- High school diploma or higher
- Ability to work on a adaptable schedule: days, evenings and week-ends
- Basic computer knowledge (Windows-based systems and internet navigation)
- Superior multitasking abilities
- Demonstrate ability to positively influence others (propose options/solutions to customer)
- Ability to deal with problem issues with a sense of urgency
- Punctual and committed to work schedules.

Interested Candidates please apply online or email resume to [email protected]

📌 Customer Service Representative (Toronto)
🏢 Innsys
📍 Toronto