The primary function of the host/hostess position is to welcome guests and tend to their requests. The objective of this position is to attain a high level of guest satisfaction, build new business and a base of loyal guests. Understand the importance of and promote the Company’s Mission, Vision & Values, and provide direction to staff in accordance with the Company’s policy and procedures in order to achieve organizational goals.

Duties and Responsibilities:

· In accordance with all protocols proactively greet all guests with a smile and greeting while tending to their requests.

· Confirm reservations as required.

· Co-ordinate information to receive and record reservations and assign tables.

· Keep menus clean and in order. Report where supply requires replenishing due to damage/wear.

· Keep the front area clean, organized and attractive.

· Assist in servicing including re-setting tables when busy and bussing dirty tables

· Assist in preparing requisition for shortage of supplies (menus, billfolds etc.).

· Report any concerns from guests and/or staff to the Duty Manager.

· Bring forward cost effective and sales generating ideas and suggestions.

· Obtain a thorough understanding of company policies and procedures conducting your area in strict accordance with them.

· Maintain a professional attitude and manner at all times during your shift with the customer’s total satisfaction always your first priority.

· Set a fine example to fellow employees as to reliability,



punctuality, attendance, grooming, and dress.

· Follow all company policies and procedures.

· Attend and participate at Staff Meetings.

· Discuss all confidential matters only with authorized personnel

· Contribute to a discrimination free work setting

· Assist with other duties as reasonably assigned from time to time.

Skills/Qualifications:

· Previous customer service experience required.

· Previous hosting experience preferred.

· Smart Serve certificate must be acquired if not already possessed.

· Ability to learn and operate Point of Sale effectively using company practices.

Competencies:

· Ability to work on a flexible schedule

· Punctual and committed to work schedules.

Physical Requirements:

· Works in close contact with products containing seafood, shellfish and nuts e.g. peanuts.

· Continuously stands for prolonged periods of time (ability to stand for 5 hour intervals).

· Regulated indoor climate.

· Lifting and balance trays weighting between 5 kg and 10 kg.

· Ability to work in a scented environment.

Job Types: Part-time, Permanent

Pay: $17.60-$18.60 per hour

Benefits:

- Company events
- Discounted or free food
- Store discount

Application question(s):

- These shifts are for both lunch (11:30-3) and dinner shifts (4/5-10pm). Are you available for both?

Experience:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

📌 Host/Hostess (Part-Time) (Toronto)
🏢 Bangkok Garden
📍 Toronto