Overview

Languages

Bilingual

Education

- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

- Hotel, motel, resort

Responsibilities

Tasks

- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs




- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service

Experience and specialization

Computer and technology knowledge

- Multi-line switchboard
- Word processing software
- Database software
- Computerized bookkeeping system
- Central reservation system (CRS)
- Spreadsheet
- Internet
- Opera

Additional information

Security and safety

- Bondable
- Credit check
- Criminal record check

Transportation/travel information

- Own transportation
- Public transportation is available

Work conditions and physical capabilities

- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure

Personal suitability

- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player

Perks

Financial benefits

- Bonus

📌 front desk agent (Scarborough)
🏢 Travelodge Toronto East
📍 Scarborough