Job Responsibility: :

Are you highly organized, detail-oriented and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others, in an organization that cares for you? You're looking in the right place.

As a Health Record Technician you will provide support for the assigned team in their daily activities to ensure that patients receive prompt, effective customer service.

The Health Record Technician completes work in support of legislative compliance related to health information management (access and corrections) and privacy..

What will you do?

- Monitor and promptly respond to requests for data correction, chart audit or high-level CHRIS maintenance activities submitted electronically by staff via CHRIS tasks.
- Coordinate the disclosure of patient information in response to requests for information under PHIPA, subrogation requests from the Ministry of Health, requests from internal stakeholders conducting client care evaluations, etc.
- Ensure paper-based records are stored and retained per internal policies and procedures.
- Scan paper-based personal health records to electronic format.
- Adhere to all responsibilities as per personnel policies of the organization.
- Respond to records management-related inquiries from staff.
- Identify internal learning needs required to maintain quality patient records and assists with educating staff when required.
- Assist in the review and revision of policies and procedures related to health information management.
- Review patient consent directives.
- Maintain the RightFax phone book entries.
- Participate in relevant internal committee meetings.
- Assist in planning for and carrying out special projects.
- Participate in professional development activities to maintain relevant skills and knowledge.
- Report identified challenges related to health records to the Manager.
- Communicate with Manager and seeks guidance re performance.
- Perform other duties as assigned.
- Embody Ontario Health atHome mission,



vision and values and apply quadruple aim (enhancing patient experience, enhancing provider/staff experience, improving value and improving populations health) to support continuous quality improvement in daily work.
- Exemplify, embrace and intentionally promote an inclusive work workplace where all are meant to feel they belong.
- Continually demonstrate a commitment to create a positive culture of equity, inclusion, diversity and anti-racism.

What must you have?

- Post-secondary diploma in Health Information Management, Health Record Technology, health Record Clerk, Office Administration - Health Services or similar.
- Certification through Canadian Health Information Management Association (CHIMA) is considered an asset. Accuracy and speed in data entry and word processing.
- Ability to manage the physical maintenance of records, including moving boxes, organizing files, and remaining seated or standing for extended periods.
- 2-3 years of health information management experience working in a health care setting
- Significant experience with computers in a Windows environment (e.g. Microsoft Office and database programs).
- Knowledge of the Personal Health Information Protection Act with emphasis on sections related to access to information.
- Knowledge of the Archives and Recordkeeping Act with emphasis on record retention requirements.
- Thorough knowledge of best practices related to health information management.
- Demonstrates a commitment to personal and patient safety
- Ability to interact with staff, patients, and third-party requestors (i.e. lawyers, substitute decision-makers, insurance companies, social service agencies, Ministry of Health Subrogation Branch representatives)



with patience, tact, courtesy and empathy.
- Ability to discuss sensitive and confidential information with staff, patients or external partners in a discreet and professional manner.
- Ability to set priorities, work independently and accurately, and meet deadlines.
- Bilingual in French an asset.
- Excellent attendance is essentia

What would give you the edge?

- Familiarity with medical terminology, and office administrative procedures/concepts
- Knowledge of services provided by Ontario Health atHome
- Ability to speak French or another second language

What do we offer?

We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

Who we are

We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

If you're interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment

Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

We thank all applicants for their interest; however, only those selected for an interview will be contacted .

📌 Health Record Technician (Thunder Bay)
🏢 Ontario Health atHome
📍 Thunder Bay