Job Summary
We are seeking a dynamic and customer-focused Product Advisor to join our team. The ideal candidate will excel in providing exceptional customer service, guiding clients through product selections, and driving sales growth. This role involves engaging with diverse customers, managing sales pipelines, and supporting high-end and B2B sales initiatives. Multilingual skills, especially bilingual proficiency in Spanish, are highly valued to effectively serve a broad client base. The Product Advisor will play a key role in enhancing the customer experience and contributing to the dealership’s success through effective communication, negotiation, and sales strategies.
Duties
- Engage with customers in person and via phone to understand their needs and recommend suitable products
- Manage and nurture the sales pipeline to maximize opportunities for high-end and B2B sales
- Conduct negotiations to close deals efficiently while ensuring customer satisfaction
- Upsell additional products or services to enhance customer value and dealership revenue
- Support sales management by maintaining organized records of customer interactions and sales activities
- Assist in marketing efforts by promoting new products and special offers
- Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience
- Collaborate with team members to achieve sales targets and improve overall dealership performance
- Utilize robust communication skills to effectively convey product features and benefits in multiple languages, including Spanish if applicable
- Maintain professional phone etiquette when interacting with clients over the phone or via digital communication channels
Skills
- Proven experience in outside sales, retail sales, or dealership environments
- Strong negotiation skills with the ability to close high-end deals
- Expertise in B2B sales and managing complex sales pipelines
- Multilingual proficiency, particularly bilingual skills in Spanish, is highly desirable
- Excellent communication skills, both verbal and written, with a focus on customer service excellence
- Effective organizational skills for managing multiple clients and follow-up activities
- Knowledge of marketing strategies related to product promotion and upselling techniques
- Strong math skills for pricing calculations and deal structuring
- Phone etiquette that fosters professional relationships with clients
- Experience with sales support functions such as CRM management or sales management tools is a plus
This role offers an exciting opportunity for motivated individuals passionate about sales, customer engagement, and building lasting client relationships.