Team Lead, Labour Relations

Deadline for applications: Opened until a suitable candidate is found.

The Organization:

The Health Sciences Association of Alberta (HSAA) is a progressive union representing approximately 30,000 paramedical, professional, and technical members. Our staff are committed to delivering high-quality services to our members. HSAA is an equal prospect employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Position:

We are looking for a full-time, permanent Team Lead – Labour Relations in the Edmonton office, reporting to and working closely with the Manager of Labour Relations. This in-scope position is responsible for the coordination of day-to-day operations of the Labour Relations team by ensuring efficient workflows, effective resource allocation, and timely execution of priorities.

This role involves collaborating with other departments to support cross-functional operational needs, improve internal processes, and enhance overall team performance.

Key Responsibilities

- Resource Allocation – Coordinate day-to-day team operations in conjunction with the Manager of Labour Relations, assigning and prioritizing work across team members based on capacity, urgency, and organizational priorities.
- Team Support – Serve as the first point of escalation for complex or sensitive cases, providing strategic direction on grievance handling, arbitration preparation, and classification reviews, while auditing files to ensure quality and consistency.
- Operational Coverage – Step in to manage files, attend meetings, or handle urgent matters in the absence of team members to ensure continuity of service.
- Reporting – Compile and analyze labour relations metrics (e.g., grievance trends, arbitration outcomes, case volumes) and prepare regular reports for senior leadership highlighting performance, emerging issues, and progress toward strategic goals.
- Process Improvement – Develop and maintain operational documents including workflows, team rosters, procedures, templates, and tracking tools to support team efficiency.




- Coaching & Mentorship – Provide ongoing coaching to Labour Relations team members to support skill development and build capacity for independent decision‑making.

What You Bring

You are responsible for coordinating day-to-day team operations, acting as a first point of escalation for complex labour matters, and supporting senior leadership through reporting and strategic guidance. You bring solid expertise in collective agreements, grievance and arbitration processes, and relevant labour legislation, along with proven leadership ability to manage workflows and foster a high-performing team, and the capacity to balance multiple competing priorities in a fast-paced setting.

You will operate in a typical office setting with regular communication across internal departments and with external members and employers. You also have a strong working knowledge of computer operating systems, customized databases, including intermediate to advanced proficiency in Microsoft Office Suite.

You can manage your time effectively but occasionally work outside of regular business hours with the ability to travel throughout Alberta, as required. You possess a valid driver’s license and have access to a vehicle.

Qualifications, Knowledge and Skills

- Bachelor’s degree in Labour Relations, Labour Law, or a related field; a suitable combination of education and experience may be considered.
- Minimum 5–7 years of progressive experience in Labour Relations, with demonstrated experience working with and representing union members.
- Strong knowledge of collective agreements, grievance and arbitration processes, and applicable labour legislation.
- Proven ability to lead and support a team, including managing workflows,



allocating resources, and fostering a collaborative and high-performing work environment.
- Experience handling complex and sensitive labour relations matters, including grievance handling, arbitration preparation, and classification reviews.
- Demonstrated ability to analyze labour relations data and metrics to inform decision-making and prepare reports for senior leadership.
- Strong organizational and multi-tasking skills, with the ability to manage competing deadlines and priorities in a fast-paced environment.
- Excellent written and verbal communication skills, with experience engaging daily with internal staff, union members, and employers.
- Proficiency in developing and maintaining operational documents, templates, workflows, and tracking tools.
- Coaching and mentorship experience, with the ability to support team members in building skills and confidence in independent decision-making.

Your Core Competencies

- Creative Problem Solving. You assess problems in new ways to achieve outcomes and solutions.
- Drive for Results. You maximize resources to achieve organization goals while maintaining accountability to each other and stakeholders.
- Systems Thinking. You understand broad perspectives, set goals to meet long-term outcomes, and help others to see their role in achieving results.
- Develop Self and Others. You are committed to learning and understand the strategic importance of ongoing team development.
- Agility. You anticipate and adapt to changing priorities and environments. You are resilient in times of uncertainty.
- Develop Networks. You build connections and trust in relationships.
- Build Collaboration. You lead and contribute to conditions that support teamwork, collaboration, consistency and excellence.

What We Offer

Competitive Compensation: $85.89
Top Benefits: 100% employer paid benefits, flex spending account, and pension plan.
Work-Life Balance: 35-hour work week. Ability to flex schedule.

Learning & Development: Internal and external training support.

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📌 Team Lead, Labour Relations (Edmonton)
🏢 Canadian Association of Labour Media
📍 Edmonton