Contract Duration: 12 Months
Job Description:

- Provide technical leadership for the Cloud-Ready Configuration Management Database (CMDB) Initiative, including the implementation of the ServiceNow CMDB solution
- Provide end-to-end oversight for the Cloud-Ready CMDB Initiative, including planning, design, implementation, testing, stabilization, documentation, and transition to operations
- Provide technical leadership and ServiceNow CMDB subject matter expertise to guide implementation decisions, delivery planning, risk management, dependency resolution, and remediation activities
- Review the existing CMDB data model and define the Configuration Items (CIs) class structure, hierarchy, inheritance model, and any required extensions to accurately represent Azure resources.
- Create and document the Azure-to-CMDB mapping strategy, including the mapping of Azure resource types, subscriptions, resource groups, tags, naming conventions, and attributes to appropriate ServiceNow CI classes and fields
- Design and configure the Identification and Reconciliation Engine (IRE) approach, including authoritative sources, source precedence, identification attributes, reconciliation rules, and conflict resolution logic
- Deploy, configure, and validate the Azure Service Graph Connector, including connectivity, authentication, authorization, API access, connector parameters, and initial non-production data ingestion




- Configure and maintain transform maps, import schedules, field mappings, data normalization, relationship creation, and error-handling processes required to populate CMDB records accurately
- Assess the quality, completeness and consistency of imported data;
identify missing fields, data anomalies, duplicate CIs, and remediation actions required before production use.
- Map Azure resources to CMDB CI classes and establish relationships between subscriptions, resource groups, virtual machines, network interfaces, storage resources, load balancers, and related cloud components.
- Implement monitoring and alerting capabilities for connector health, data collection jobs, transform execution, reconciliation processing, scheduled imports, authentication issues, and failed or incomplete imports.
- Update Service Asset and Configuration Management (SACM) and operational process documentation to reflect Azure Service Graph as a data source, including roles, responsibilities, governance controls, exception handling, support procedures, and audit considerations.
- Validate CMDB accuracy against the Azure setting and document discrepancies, remediation steps, decisions, risks, and operational runbooks.
- Support security, privacy, risk, and CRAF-related documentation or assessment inputs as required for the implementation.
- Work closely with

📌 Servicenow Technical Lead - 26-18755 - Us Tech Solutions (Ottawa)
🏢 US Tech Solutions
📍 Ottawa