We''re looking for a agile and high performing Business Development Manager to join our growing team! You will be building the Customer Success & Lead Generation department from the ground-up and will be responsible for ensuring your team meets lead targets and objectives.
The ideal candidate will be creative, cooperative, and has the ability to coach and develop their team to ensure they meet potential targets while establishing and maintaining teleprospecting processes and materials.
What You''ll Be Doing
Lead a team of Customer and Lead Representatives and ensure that they meet their KPIs and sales quotas
Establish the framework for Customer Success and Lead Generation team, which includes developing training, KPIs, best practices, and department processes in order to ensure success
Execute monthly business plan reviews with Sales Representatives and Management
Establish and revise scripts, questions, and email templates for teleprospecting
Build partnerships with Marketing to ensure that all stakeholders are aligned with achieving campaign objectives and provide recommendations for future campaign
Ensure team members maintain Salesforce records and communicate leads accordingly to Field Sales Representatives
What We''re Looking For
Post-Secondary education
Bilingual in French and English is an asset5-8 years of call centre experience with at least 3 years of supervisory experience
Superb analytical skills to plan call cadence to reach prospects efficiently, and create productive processes
Ability to manage tasks of the team and ensure that employees meet their KPIsExcellent project and process management skills are required to create and implement efficient teleprospecting processes
Experience with Pardot, Salesforce, and Call AutomationWHAT'S IN IT FOR YOUBENEFITSComprehensive health coverage plan that includes medical, dental and vision
Life insurance, disability and wellness programs
Vacation, Paid Personal Time and Sick days
Matching RRSP contribution & Profit Sharing Program
Tuition Assistance Program for professional continuing education
Discounts on Canon products, retailers, memberships and more!EMPLOYEE PERKSEmployee referral program
Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products