Provide customers with prompt, knowledgeable, and courteous service.

Essential Job Functions

Greet customers promptly and courteously by name (if known)Answer telephones promptly and courteously identifying yourself and the company

Provide skilled and knowledgeable assistance to customers

Provide accurate and timely execution of customer's orders, requests and other services

Enhance customer orders by asking if other products are needed that were not specifically requested

Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.

Load and unload company, customer and outside carrier vehicles using proper equipment

Break down and put away stock

Regular and punctual attendance

Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed

Other Job Functions

Follow-through/follow-up on promises and commitments made to customers

Make deliveries as needed

Assist in maintaining a clean and secure work workplace inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.

Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets





Perform related jobs as required

Physical Demands

Requires moving, lifting, and carrying up to 75 pounds

Requires prolonged standing, bending, stooping, stretching and ability to climb ladders

Requires exposure to chemicals and solvents

Requires manual dexterity and eye-hand coordination for data input

Skills and Abilities

Ability to cross-reference and recommend substitute products

Ability to get along with customers and other employees, follow directions and work under pressure

Equipment

Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on

Fork lift

Education/Knowledge

Basic knowledge of heating, air conditioning and refrigeration

Learn and understand United's product offering as well as rest of industry

Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.

Work Conditions

Overtime required during off-season and mandatory during season and inventory

Saturdays as required by location and season.

Heated store area

Unheated warehouse area

Concrete floors

📌 Counterperson Etobicoke (Canada)
🏢 United Refrigeration Inc. and Affiliates
📍 Canada