Application Deadline:

08/11/2026

Address:

1600 Carling Avenue

Job Family Group:

Wealth Sales & Service

Provides administrative and operational support to the delivery of financial and investment planning and advice to deliver an exceptional customer experience. Works collaboratively within the assigned team / branch and with business partners.

- Identifies gaps, issues and best practices through monitoring of sales and service performance targets against plans.
- Contribute to the team’s business objectives by building and maintaining client relationships through client acquisition both from internal referrals (within existing book of business) and external sources (through marketing initiatives).
- Expands the business growth potential of the team through telemarketing and outbound calls.
- Coordinates marketing activities and sales material to support client / prospect conversations.
- Provides knowledge detailed information about products and services offered.
- Determines appropriate communication/service regarding all aspects of investing.
- Independently resolves client complaints in a timely and effective manner;
escalates as required.
- Keeps current with investment services marketplace, products,



and service offerings and the legal and regulatory workplace for the industry.
- Coordinates and executes specific activities for the implementation of strategic initiatives;
includes tracking metrics and milestones.
- Analyzes data and information to provide insights and recommendations.
- Gathers and formats data into regular and ad-hoc reports, and dashboards.
- Provides specialized support related to investment client services issue including preparing information for client meetings, annual reviews, etc.
- Ensures client needs are met or exceeded;
manages requests in accordance with established policies and procedures.
- Maintain the schedule / calendar to coordinate customer meetings and office coverage.
- Meets high-quality service standards to maximize relationship retention and growth.
- Develops rapport and instills confidence with the client to develop credibility and earn their trust.
- Organizes work information to ensure accuracy and completeness.
- Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run branch.
- Protects the

📌 Investment Portfolio Support (Ottawa)
🏢 BMO Financial
📍 Ottawa