We are seeking a customer-focused Outbound Customer Retention Specialist to support client retention and contract renewal activities on behalf of our client on a temporary basis. This role will focus on engaging existing customers, addressing needs, maintaining solid relationships, and ensuring a seamless renewal process.
Key Responsibilities
- Conduct outbound customer outreach to support retention and renewal efforts.
- Manage client relationships and address customer questions or concerns.
- Track upcoming renewals and maintain accurate client records within CRM systems.
- Conduct