Duration: 4+ months to / Total hours: 792.00) There is a strong possibility this assignment will be extended.
Location: 656 Sparwood Dr, Unit 211, Sparwood, British Columbia V0B 2G1 (On-Site)
Schedule: M-F, Standard business hours
Job Description:
It is not anticipated that this person will be scheduling repairs or face-to-face with external customers. Submitting tech hours for payroll, working with invoicing, assisting in other duties that are required.
Required Skills:
- Computer Skills
- Ability to work with a variety of personalities
- Valuable communication skills
- Knowledge of engines would be a plus
Job Summary:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Key Responsibilities:
Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers needs and gathers pertinent information
Creates basic work orders in appropriate systems
Provides some status updates to customers, as requested
Qualifications and Competencies
Competencies:
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Directs work - Providing direction, delegating, and removing obstacles to get work done.
Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Diagnostics Application - Translates customer complaints to develop troubleshooting plan;
troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair;
validates repair by duplicating complaint to ensure it has been resolved;
documents results of troubleshooting in business systems to communicate what has been done for
📌 Service Administrator - Radiant Systems Solutions, Inc (Sparwood)
🏢 Radiant Systems Solutions
📍 Sparwood
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