Location: 700 Boul. Rene-Levesque Ouest, Suite 300,

Montreal (Quebec), H3B 1X8

Working Model: Onsite for now, with opportunity to go hybrid potentially later on.

Our client, a global financial services company, recently purchased asset servicing activities from another financial institution, and as a result of that, they will be growing significantly over the next 1-2 years.

Who we are: CACEIS is the asset servicing banking group of Crédit Agricole and Santander dedicated to asset managers, insurance companies, pension funds, banks, private equity and real estate funds, brokers and corporate clients. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary and fund administration, fund distribution support, middle office outsourcing and issuer services.

Team 1 – The activities associated with this Team are global markets settlement operation, which entails repairing instructions with wrong data or format, following settlement process with custodian local agent, resolving breaks reported from counterparts and local agent..

Team 2 – The activities associated with this Team are all Corporate Action workflows initiated for Americas region (North and South), on the following topics: Election, announcement and payment processes.

Role Responsibilities :

The CSO is representing the company department in front of the client,



therefore he should have been trained thoroughly and transversally on all activities managed at custody services Canada. His main duties will consist of (list non exhaustive and subject to amendment):

- Building and keeping a positive rapport with customers and fully comprehending their needs.
- Providing training on procedures to new team members.
- Ensuring that client information is updated and reviewed, including sensitive data such as quality level requirement, workflows management and technical documentation .
- Maintaining knowledge of current services to provide clients with accurate information.
- Take in charge all client request in a timely manner (within 2 hours
- Participate to process improvement steps necessary to adapt internal tools to meet client expectations
- Investigate on cash breaks and pendings inside NXG tool
- Prioritize client request received and provide accurate information about status ETA on resolution
- Mitigate risk by opening incident form if there is financial impact or client impact during the process

Must have skills:

- Ideally 18+ months of financial services experience within (Back office operation / settlement / corporate actions, etc.)
- Securities knowledge (Could be from CSC and or banking industry experience)
- Excel (Pivot tables, Chart manipulation, Basic Formulas)
- Attention to detail
- Proven track record of client request management
- Knowledge of SWIFT messages type (especially 56X, 54X) is a plus
- French skill is a plus

📌 Représentant service clients/Représentante service clients (Montreal)
🏢 CACEIS
📍 Montreal