5700 Yonge St, North York, ON M2N 5M9, Canada Job Description Posted Friday, January 30, 2026 at 5:00 AM Questrade Financial Group (QFG), through its companies - Questrade, Inc., Questrade Wealth Management Inc., Community Trust Company, Zolo, and Flexiti Financial Inc., provides securities and foreign currency investment, professionally managed investment portfolios, mortgages, real estate services, financial services and more. Questrade uses cutting-edge technologies to develop innovative products that give customers better, more affordable ways to take control of their money. We are everything a traditional financial institution is not. At QFG, you will constantly move forward, bring the future of fintech into existence. You will be part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of. At QFG, we have a culture of innovation where technology serves people—both our team and our customers. We see AI as a collaborative and transformative enabler, and we are seeking forward-thinking individuals who can effectively integrate it into their daily work. The ideal candidate will be a catalyst for change, helping us use AI to create a more efficient and rewarding employee experience while also developing cutting-edge solutions that delight and serve our customers. Join us in shaping a future where AI empowers our team to do their best work and helps us deliver unparalleled customer experiences. This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, with a hybrid working environment you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at QFG. What’s in it for you as an employee of QFG? Health & wellbeing resources and programs Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid setting with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment #LI-Hybrid We’re looking for our next Administrator, RSP. Could It Be You? The Administrator, RSP will be expected to administer government-sponsored savings and investment plans and ensure the timely and accurate processing of a wide variety of client requests to service and maintain their accounts. Registered accounts must adhere to rules set by the Canada Revenue Agency (CRA) in exchange for certain tax advantages to the account-holder. In this role,



responsibilities include but are not limited to: Process a high volume of diverse client-initiated requests, including withdrawals, internal fund and position transfers, FX conversions, estate processing, and other account maintenance activities. Ensure the accurate and compliant execution of high-risk operational functions, such as payments, following strict internal controls. Review registered-plan specific account opening documents to confirm accuracy and ensure proper set up accounts. Review and validate various reports to ensure that year-end client tax slips are generated correctly for these types of accounts, and that tax reporting XMLs are created accurately and in line with the required specifications. Review incoming client paperwork and forms for completeness, accuracy, and adherence to regulatory requirements. Investigate client queries and respond accordingly while maintaining exceptional levels of client service. Investigate and correct errors related to account setups, maintenance changes, or money movement processing. Assure accurate and efficient administration of client cash and account management. Complete daily processing within departmental standards, and according to service level agreements, regulatory requirements and Questrade policies. Collaborate with other Questrade departments as required, namely Front Office teams, to resolve complex client service issues and discrepancies. Assist in creating and maintaining team policies and procedures. Input and verify data in core brokerage systems and industry platforms. Maintain organized electronic documentation and audit trails for all processed requests. Adhere strictly to anti-money laundering (AML), Know Your Customer (KYC), and other regulatory procedures during account maintenance and servicing activities. Remain current on all internal policies and industry regulations pertaining to account administration and client data privacy. Perform any other duties as required and/or assigned. Qualifications Have post education (preferably in administration and/or finance) Have 1+ years of relevant work experience in an administrative, accounting, taxation or operations role, preferably within a regulated industry (e.G., financial services, insurance, healthcare) Have a basic understanding of financial services compliance standards (e.G., KYC, AML)



Have excellent analytical and problem-solving skills, with an extraordinary attention to detail Have strong critical thinking and ability to decompose complex concepts into simple and compelling messages Are curious and engaged, take ownership of your own learning journey by asking questions and seeking out new information Have strong communication skills and the ability to collaborate effectively Have proven experience with G-Suite or Microsoft Office, especially Excel/Google Sheets Have a positive attitude and strong client orientation Have excellent time management and organizational skills Are able to multitask, and prioritize and re-prioritize workload as needed Have the ability to work independently in a fast paced environment Have completed Financial and/or investment certifications (i.E. CSC, CPH) Have experience using complex financial software such as Broadridge BPS Have experience working in a bank or fintech within an operations or client servicing role Have an understanding of government-sponsored savings and investment accounts in Canada, the U.S.A., or the U.K. Have a strong understanding of the investment industry Compensation Information Base salary range: $45,000 - $55,000 The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles. Sounds like you? Click below to apply! #LI-BB1 At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work setting. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us. Questrade Financial Group of companies Applicant Tracking System utilizes artificial intelligence (AI) for application screening. The AI system operates on predetermined criteria, with final decisions subject to human review. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs. 5700 Yonge St, North York, ON M2N 5M9, Canada #J-18808-Ljbffr

📌 Administrator, Rsp - C$45,000 - C$55,000 A Year (Toronto)
🏢 Questrade Financial Group
📍 Toronto