Kelly has partnered with our client in the banking and financial services industry to recruit for a Bilingual Service Availability Representative I in London, Ontario. London 1st Level Tech Support - French Bilingual Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Bilingual 1st Level Technical Support Representatives. What you’ll be doing: (1) Respond to a variety of inbound colleague calls/emails (2) Ensure accurate and detailed problem documentation/ticketing (3) Provide timely escalation and follow-up with support groups and colleagues (4) Identify and escalate wide-impact or potential wide-impacting outages (4) Identify trends and opportunities for improvement as well as provide ongoing feedback (5)



Build ongoing support proficiency for other skills and applications Hours: Shift rotation that could include evenings, weekends or overnight Pay Rate: $23.50/hour + 4% vacation pay Location: Onsite in London, ON Current Vacancy: Yes Use of AI in Hiring: No MUST HAVE: Fluent in French and English 1-2 years prior technical experience in similar role (IT role) A technical support background or relation education - troubleshooting experience Proven knowledge of Microsoft Word, PowerPoint, Excel General knowledge and understanding of PC hardware and components Able to type a minimum of 35 WPM Let this be your prospect to work on a passionate team that cares about people and inspires professional growth. Apply today!

📌 Bilingual Technical Support Representative - C$23.5 An Hour (London)
🏢 Kelly
📍 London