Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Core Values

- Integrity – We do what’s right, even when no one is looking.
- Improvement – We do it well. Then we do it better.
- Caring – We put ourselves in others’ shoes.
- Authenticity – We like people, not pretense.
- Determination – We kick down walls.

We are seeking a strategic and hands‑on Product Owner – Business Systems to own the roadmap and backlog for a core business capability (e.g., Sales Enablement, Purchasing & Logistics, or Order Management & Finance).

This is not a ticket‑taking role . You will challenge current‑state processes, identify meaningful improvement opportunities, and partner across business and technology teams to deliver measurable outcomes. You’ll play a key role in shaping how systems, data, and workflows drive operational excellence and user experience.

Responsibilities

Product Strategy & Roadmap

- Develop and maintain a clear product roadmap balancing immediate operational needs with long‑term transformation goals.
- Align roadmap priorities to business strategy, KPIs, risk, and dependency considerations.

Process & Solution Improvement

- Identify gaps across processes, data, controls, usability, and automation.
- Evaluate friction points for customers and employees and propose scalable improvements.
- Challenge stakeholders to rethink and improve processes instead of replicating legacy approaches.

Backlog Ownership & Delivery





- Own and prioritize the product backlog based on business value, urgency, and effort.
- Translate business needs into:
- Requirements and process maps
- User stories and acceptance criteria
- UI/UX expectations and measurable outcomes

Cross‑Functional Collaboration

- Partner closely with Project Managers, Developers, Solution Architects, D365 Admins, and Data teams.
- Facilitate workshops, backlog refinement sessions, demos, and decision forums.
- Ensure alignment across business and technical stakeholders.

Testing & Release Execution

- Participate in system testing and lead/support UAT.
- Validate delivered solutions against requirements before release.
- Coordinate release readiness, including training, documentation, and adoption activities.

Performance & Adoption

- Measure outcomes against defined KPIs.
- Ensure delivered solutions drive real business improvements.
- Support post‑launch optimization and continuous improvement.

Qualifications

- 5+ years in product ownership, business analysis, enterprise systems, or digital transformation.
- Proven ability to prioritize competing demands and connect technology to business outcomes.
- Strong business analysis skills:
- Process mapping
- Requirement definition
- User stories and acceptance criteria
- Benefit measurement

- Excellent stakeholder engagement skills with the ability to influence and challenge effectively.
- Experience with testing, UAT, and validating delivered solutions.




- Strong communication skills—able to translate between business and technical teams.
- Comfortable working with data and KPIs to drive decisions and measure success.
- Solid understanding of UI/UX principles in business systems.

Bonus points

- Experience with Microsoft Dynamics 365 (Finance & Operations, Commerce, CRM), Power Platform, or similar enterprise systems.
- Background in retail, supply chain, logistics, finance, customer service, or sales enablement.
- Familiarity with Agile delivery practices and backlog management tools.
- Experience with process mapping, journey mapping, wireframing, or prototyping.
- Exposure to change management, training, adoption, and post‑launch performance tracking.

Who You’ll Work With

- Senior Director, Business Enablement, Automation & Data
- Business leaders, SMEs, and frontline teams
- Other Product Owners and Enablement team members
- IT teams including developers, QA, architects, and operations
- Data, analytics, finance, HR, and external partners/vendors

Work Environment

- Hybrid work environment with regular in‑person collaboration sessions.
- Standard business hours with occasional support during releases or critical events.
- Minimal travel; occasional visits to stores, distribution centres, or business sites may be required.

Why Join Trail?

- Market-competitive salary + extended health benefits.
- Generous employee appliance discounts.
- Opportunities for career growth and development.
- Collaborative, team‑oriented culture with events and volunteer programs.
- Opportunity to impact a trusted Canadian brand at scale.

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?

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📌 Product Owner (626) (Richmond)
🏢 TRAIL APPLIANCES
📍 Richmond