Lead hospitality services on the Northlander passenger train with the Ontario Northland Transportation Commission. Ensure exceptional customer experiences while supervising a dedicated team of attendants.
As a Supervisor for Hospitality and On-Board Services, you will play a pivotal role in maintaining service excellence while supervising personnel aboard the Northlander train. This full time position in North Bay requires a focus on safety, effective communication, and a customer-first philosophy. You will address passenger needs, manage operational workflows, and uphold the highest service standards.
Key Responsibilities:
• Establish monthly staff scheduling for Hospitality Attendants
• Conduct pre-trip inspections to maintain service standards




• Lead daily briefings to communicate goals and tasks
• Support onboard attendants in delivering quality service
• Verify safety equipment presence and functionality
Requirements:
• Experience in team leadership and customer service
• Strong communication and organizational skills
• Knowledge of safety protocols in hospitality environments
• Ability to handle payroll and vendor deliveries
• Commitment to enhancing the passenger experience
Shape the future of transportation in Ontario with your leadership in hospitality and customer service.
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📌 Northlander Team Supervisor in North Bay
🏢 Ontario Northland
📍 North Bay