12-Month Contract + Extensions

Onsite 5 Days Per Week in Burnaby, BC

Job Description

The Technician – Workplace Technology provides front-line technical support to ensure employees have reliable access to workplace technology tools. This role is responsible for troubleshooting, maintaining, and optimizing end-user hardware, software, and mobile devices in both on-site and remote environments. The technician supports incident resolution, request fulfillment, and technology onboarding, ensuring a positive and efficient end-user experience. Key Responsibilities: • Provide Tier 2 support for desktop hardware, operating systems, collaboration tools, and business applications.

• Support and maintain laptops, desktops, mobile devices (iOS/Android), printers, and peripherals. • Deploy, configure, and patch end-user devices using enterprise tools (e.g., Intune, SCCM, JAMF, or equivalent).

• Assist with onboarding/offboarding, including device provisioning, account setup, and orientation on workplace technologies.

• Provide remote and in-person support for hybrid and office-based users, including meeting room and collaboration technologies (Zoom, Teams, M365).

• Maintain asset inventory and lifecycle management for end-user hardware and software.

• Collaborate with the Service Desk team on escalated incidents and requests, documenting solutions in the knowledge base.





• Perform root cause analysis on recurring issues and recommend process or technology improvements.

• Support security standards by ensuring compliance with endpoint protection, encryption, and patching policies.

• Contribute to IT projects related to device upgrades, migrations, and process automation. Create and maintain documentation, guides, and training resources for end users and IT colleagues.

Required Skills & Experience

• 2+ years of IT support experience in a corporate environment

• Solid customer service, troubleshooting, and communication skills

• Experience supporting Microsoft Windows 10/11, macOS, and Microsoft 365 applications

• Experience with mobile device management (MDM) solutions (e.g., Intune, JAMF, Workspace ONE)

• Hardware deployment and lifecycle management experience

• Familiarity with remote support and ticketing tools (e.g., ServiceNow, Jira, Zendesk) Knowledge of networking basics (TCP/IP, VPN, Wi-Fi troubleshooting)

Nice to Have Skills & Experience

• Experience supporting virtual desktop infrastructure (VDI) such as Citrix, Amazon Workspaces, or Azure Virtual Desktop

• Experience with ITIL-based service management practices

• Exposure to automation/scripting for end-user support (PowerShell, Python, etc.) Industry certifications (CompTIA A+, Network+, Microsoft Modern Desktop Administrator, Apple ACMT, ITIL Foundation)

📌 Help Desk Technician (Burnaby)
🏢 Insight Global
📍 Burnaby